At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us - your success is our success!

Role Overview

Neo Group is seeking a highly motivated and customer-centric individual to join our team as a VIP Account Manager. As a VIP Account Manager, you will be responsible for managing and growing relationships with our French-speaking VIP customers

What we expect from you:

Build and maintain strong relationships with VIP customers, while providing exceptional service and support
Proactively engage with VIP customers to understand their needs, preferences, and goals
Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty
Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face
Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards
Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention
Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention
Stay up-to-date with industry trends and best practices in VIP account management

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Requirements

Fluent in both French and English, both written and spoken
Previous experience in VIP account management or a similar customer-facing role
Strong relationship-building and communication skills
Customer-centric mindset with a passion for delivering exceptional service
Excellent problem-solving and conflict resolution skills
Ability to multitask and work efficiently in a fast-paced environment
Strong analytical skills, with the ability to interpret data and drive insights
Experience in the iGaming or related industry is a plus

Benefits

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 10 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:

For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

VIP Account Manager (French Speaking)

Job Description