Introduction

As HR Manager, you will lead end to end human resources operations for a medium to large workforce in a high-volume retail environment. Reporting directly to the CEO and CFO, this role requires a practical, self-starting leader who seamlessly balances board level workforce strategy with hands on operational execution across recruitment, payroll, employee relations, CSR, and corporate culture.

Job Overview

Partner with the CEO and CFO to align HR strategy, labour models, and talent acquisition with commercial goals and operating budgets.
Design and execute high volume retail recruitment strategies to maintain optimal store staffing. Personally lead recruitment and selection for middle to senior management roles.
Supervise end to end payroll processing to guarantee precise, compliant, and timely disbursements. Oversee benefits administration, compensation structuring, and statutory reporting.
Act as the final point of escalation for workplace grievances, conflict resolution, performance management, and labour law compliance across retail locations and central offices.
Own and deliver key HR initiatives such as performance management frameworks, policy development, and retention schemes providing clear progress updates to executive leadership.
Lead and expand companywide Corporate Social Responsibility initiatives, managing charitable partnerships, community outreach, and sustainability programs aligned with core brand values.
Conceptualize, plan, and execute internal events, team building activities, and staff engagement programs to build a cohesive corporate culture.

Experience & Qualifications

5+ years of progressive HR management experience, ideally within retail, hospitality, or fast paced consumer facing sectors.
Proven track record of handling complex labour relations and legal compliance with discretion, empathy, and professional firmness.
A practical "doer" comfortable moving between high level strategic planning and direct operational execution.
Strong self-starter who anticipates organizational needs, takes full accountability for outcomes, and delivers against tight deadlines.
Exceptional communication skills with demonstrated ability to influence at the board level while maintaining strong rapport with frontline teams.
Preferably have a related qualification

HR Manager

Job Description