Job Role: To act as a main link between the customer and the Company and be instrumental in anticipating, highlighting, and following up anything that effects in any way customer service.

Responsibilities:

Responsible for actioning any incoming orders and other correspondence from the customers.
To follow up instructions already issued in connection with customer service.
To highlight envisaged problems that would affect customer service.
To go back to the customer on known parts to be missed as per feedback from either the customer services manager and/or production planning department.
To highlight where inadequate tooling is available against major parts.
To highlight the need of a replan to production planning when carrying out revision exercises.
To carry out all duties as per relevant section and Quality Assurance Procedure.
To follow up, expedite and see that negotiated parts are shipped as reviewed.
To go through the suspended items and take up with the customer accordingly
To ensure that data and pricing of orders are entered into the computer system as appropriate.
To send at the beginning of each month the overproduction stock list and updated orderbook.
To update customer schedules and communicate changes to production planning.
Any other task which may arise in line with the role.
Compliance with the requirements of the ISO14001 environment management system and the ISO45001 occupational health and safety management system.
Responsible for reporting any hazards / near misses / incidents immediately that you’re aware of to the area management.
Very good customer-care skills·

Qualifications/Skills:

G.C.E. ‘O’ Level Standard
Fluency in as much foreign languages as possible
Good knowledge of shop floor practices
Ability to communicate with all strata of management and employees
Ability to work under pressure and with minimum supervision

Working hours:

Working hours might also include work between 10pm of one day and 6am of the following day, and the employee concedes to this.

Customer Liaison Officer - EMC department

Job Description