About This Job

At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.

We act as challengers, stay authentic to our purpose, and are passionate about delivering a great network for great value. United as one team, we collaborate, support one another, and succeed together.

Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.

Role Overview

We are looking for a Retail Sales Agent to join our Epic store team in Gozo. In this role, you will bring our products and services to life, build strong customer connections, and help drive store performance.

You will engage customers, understand their needs, and turn those needs into solutions they want, all while delivering an excellent customer experience within a supportive and energetic team.

This role requires availability to work on a shift‑based roster, including weekends and public holidays.

Key Responsibilities

Engage customers and deliver a positive, high‑quality experience
Identify customer needs and recommend suitable products and services
Achieve individual and store sales targets with team support
Handle customer queries and day‑to‑day store operations, including end‑of‑day reconciliation
Stay up to date with products, services, and promotions
Participate in regular training, coaching, and development sessions

Key Requirements

Positive attitude with strong customer‑focused mindset
Excellent communication and negotiation skills
Strong customer relations skills
Retail or telecommunications experience is an advantage
Comfortable using Microsoft Office (Word, Excel) and IT systems
Proficient in Maltese and English

Why Join Us?

A few perks designed to make life easier:

Stay connected with us: Enjoy company-paid mobile and home internet lines to keep you connected wherever you are.
Exclusive perks: Staff discounts from Epic outlets.
Peace of mind included: Comprehensive health insurance to help keep you and your loved ones covered.
Because we care: Staff welfare benefits designed to support your overall well-being.
A culture you’ll love: Be part of a fun, supportive environment with regular team-building events and activities.

Retail Sales Agent

Job Description