The Manager is responsible for operational administration of the institution, ensuring efficient functioning of administrative systems, records management, student administration, internal controls, and institutional support services.

Skills Required

Advanced organisational and administrative management skills.
Strong analytical and problem-solving abilities.
High proficiency in data management, reporting systems, and digital administration platforms.
Budget monitoring and resource allocation skills.
Regulatory compliance and documentation management.
Effective communication and stakeholder management.
Time management and prioritisation of multiple concurrent activities.
Process improvement and operational planning.

Qualifications Required

MQF Level 6 qualification in a related field.

Experience Required

Minimum 5 years' experience in administrative, operational, or management roles.
Experience managing institutional processes/administrative systems.
Experience supervising staff.

Reporting Line

Reports to:

Deputy Head of Institution

Level of Responsibility

The Administrative Manager is accountable for:

Institutional administrative operations.
Accuracy and integrity of administrative records.
Operational compliance with institutional policies.
Student administrative services.
Administrative support to academic and management functions.
Maintenance of institutional administrative systems and procedures.
Operational risk management relating to administration.

The role carries institution-wide operational accountability for administrative processes.

Decision-Making Authority

Authorised to:

Establish and implement administrative procedures.
Allocate administrative resources.
Approve routine operational expenditures within delegated authority.
Recommend policy and procedural changes.
Resolve operational and administrative issues.
Escalate strategic matters to senior leadership.

Decisions directly impact institutional efficiency, compliance, and operational continuity.

Supervisory Responsibilities

Responsible for:

Supervision of administrative personnel.
Performance management of administrative staff.
Work allocation and workload management.
Staff development and training.
Monitoring service delivery standards.

Typically supervises administrative and support functions across the institution.

Working Conditions

Predominantly office-based.
Extended periods of screen-based work and data processing.
Continuous interaction with administrative systems and digital platforms.
High volume of documentation and reporting requirements.
Frequent deadlines linked to regulatory, operational, and reporting obligations.
Extended working hours may be required during enrolment periods, audits, reporting cycles, and regulatory submissions.

Academy Administration Manager

Job Description