Job Purpose:

In this role you will diagnose, repair, configure, test and support a broad range of technology products with limited supervision. You will also identify common root causes, complete standard jobs to a consistent quality level, maintain accurate documentation, and support customer-facing teams with technical guidance.

Principal Accountabilities / Responsibilities – Technician: -

· Diagnose common hardware, software, performance, connectivity and configuration faults using structured troubleshooting;

· Complete standard repairs, component replacement, upgrades, setup, configuration and testing independently within approved capability;

· Confirm root cause where reasonably possible rather than relying only on symptom-based part replacement;

· Carry out final functional testing and ensure the device is safe, complete and ready for handover;

· Escalate complex, board-level, unusual, data-sensitive or high-risk cases with clear findings and evidence;

· Perform standard mobile-device, tablet, wearable and robotic-cleaning diagnostics and repair work;

· Complete common screen, battery, charging, camera, sensor, motor, brush, docking and component-replacement work where trained;

· Assess device condition, repair risk and likely fault cause before proceeding;

· Apply consistent teardown, reassembly, sealing, cleaning and post-repair testing standards;

· Build, configure, upgrade and troubleshoot desktop, gaming and laptop systems;

· Check component compatibility and diagnose common CPU, GPU, RAM, storage, power, firmware, thermal and peripheral faults;

· Support iOS, macOS, iPadOS and Apple ecosystem troubleshooting within demonstrated competence;

· Handle premium and customer-owned devices carefully and document data-related limitations or risks clearly;

· Diagnose common router, Wi-Fi, mesh, smart-home, IoT, printer, NAS and connected-device issues;

· Provide accurate product compatibility, setup and technical guidance to retail, customer care and other internal teams;

· Support customers or colleagues with clear explanations of likely faults, requirements and next steps;

· Contribute useful technical notes, recurring-fault guidance and product knowledge to the department;

· Maintain accurate diagnosis, work completed, parts used, test results and handover notes for every assigned job;

· Manage assigned workload, identify blocked or ageing jobs and communicate requirements promptly;

· Support clear technical handovers to customer-facing teams and explain findings in understandable language;

· Follow approved warranty, replacement, supplier-return and escalation processes;

· Maintain low avoidable comeback rates through disciplined diagnosis, repair and final testing;

· Use tools, parts, batteries, components and customer data safely and responsibly;

· Support Associate Technicians with routine guidance, demonstrations and quality feedback when requested;

· Identify recurring faults, workflow gaps or quality risks and recommend practical improvements;

· Maintain an organised technical workspace and support correct parts and tool control.

Does this sound like you? Here’s what you need to have to match our requirements:

· 2 – 3 years’ experience in device repair, computer support, electronics, technical retail or a comparable technical environment;

· Secondary education or higher;

· Demonstrate an ability to complete standard repairs and diagnostics.

Important Note

GO p.l.c. will be involved in the recruitment process for this vacancy, as Klikk Ltd. is a wholly owned subsidiary of GO p.l.c.

If you prefer that your personal data and CV are not shared with GO p.l.c. for the purpose of evaluating your application and contacting you regarding this vacancy, kindly indicate this in your application.

Technician

Job Description