RELOCATION TO SOFIA, BULGARIA IS A MUST! We are looking for an experienced Chief Operating Officer who will be responsible for driving the company’s operational strategy and ensuring effective execution across the business. Working closely with the CEO and senior leadership, the COO will focus on building scalable operations, strengthening cross-functional collaboration, and ensuring that the company has the processes, structure, and resources required to support continued growth . The COO will also play a key role in managing strategic client and partner relationships and in building and developing high-performing operational team Key Responsibilites Own end-to-end operational execution across the company, partnering closely with the CEO on strategy and translating it into clear operational pla

Build and scale core operational processes, including finance operations, vendor and partner management, customer onboarding and management, and PSP onboarding and management;
Oversee day-to-day operations across departments, including Payments Operations and Customer Service Operations, ensuring alignment, efficiency, and accountability;
Work closely with the Legal team to ensure operations meet all relevant regulatory requirements, including KYC/KYB, AML, payment network rules, and licensing requirements;
Establish KPIs and operational dashboards to provide leadership with clear and timely visibility into overall business performance and operational health;
Identify bottlenecks and inefficiencies and implement scalable systems, processes, and tools;
Manage and develop relationships with key clients, payment networks, PSPs, and infrastructure partners;
Lead the hiring, organizational structure, development, and performance management of operational teams as the company continues to grow;
Drive budget planning and resource allocation in close cooperation with Finance;
Participate in relevant industry conferences and lead meetings with existing and prospective clients to support the continued growth of the company’s portfol

Required Experience & Pro

file4+ years of experience in operations leadership roles, including at least 2–3 years in a senior operations/COO-type position;
Previous experience within fintech, payments, or financial services is strongly preferred;
Proven track record of successfully scaling operations within a company of a similar or larger size (approximately 20–100+ employees);
Strong understanding of payment processing within the high-risk industry, together with the ability and willingness to develop deeper expertise where needed;
Excellent cross-functional leadership skills;
Strong data-driven approach to decision-making, including experience establishing and managing KPIs and operational dashboards;
Previous experience in a startup or high-growth environment and the ability to operate effectively in a fast-changing environment;
Excellent communication and stakeholder management skills, including experience presenting to executive leadership and/or board-level stakeholders;
Strong commercial awareness and the ability to manage senior relationships with clients, PSPs, payment networks, and other strategic partn

Chief Operating Officer

Job Description