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We are looking for a Norwegian-speaking VIP Customer Support Agent to join a growing iGaming operator.

This role is ideal for someone with previous online gaming experience who understands how to deliver a highly personalised service to VIP players. You will build strong relationships with high-value customers, provide first-class support and help ensure an excellent overall player experience.

Key Responsibilities

Manage and support a portfolio of Norwegian-speaking VIP players.
Build strong, long-term relationships with VIP customers through personalised communication.
Provide priority support via live chat, email and other communication channels.
Proactively engage VIP players and ensure a high level of customer satisfaction.
Assist with account, payment, withdrawal, bonus and gameplay queries.
Work closely with the VIP team on retention and player engagement initiatives.
Understand individual player preferences and tailor communication accordingly.
Coordinate with Payments, Risk, Compliance and Customer Support to resolve issues quickly.
Follow all Responsible Gaming, KYC and AML procedures.
Maintain accurate records of VIP interactions and activity.

What We're Looking For

Fluent/native-level Norwegian and strong English.
Previous experience within iGaming, online casino or sportsbook is essential.
Experience in VIP, Customer Support, Account Management or Player Retention is highly desirable.
Excellent relationship-building and communication skills.
Confident dealing with high-value customers and sensitive situations.
Commercially aware while maintaining a strong focus on responsible gaming.
Organised, proactive and comfortable working in a fast-paced environment.
Flexibility to work different hours where required to support VIP players.

Norwegian CS / VIP

Job Description