Key Responsibilities

Payments investigations
Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue
Suggest improvements to tools and procedures
Professional handling of all related customer and support queries
Process incoming and outgoing customer payments, in a timely and error-free manner
Follow up and payment-related issues or customer queries proactively
Liaising with third parties such as payment service providers
Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks
Minimise fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.
Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained.
Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity.
Where available, utilise automated (or other) systems to verify customers and validate any documentation received for KYC purposes.
Analyse all reported Fraud cases, to identify any new and emerging fraud trends.
Maintain and review online customers accounts and activity.
Maintain a close working relationship with other Teams (Marketing, Customer Services and Affiliates, etc)

Requirements

Graduation of high school or post-secondary school (EQF Level 3 or the equivalent)
Work Experience preferably one year
Strong communication skills;
Good organizational skills;
Meticulous with a high level of attention to detail
Ability to meet deadlines
Ability to work well with others and be a team-player
understanding and implementing KYC and anti-fraud policies; knowledge of Internet related software & Microsoft Office applications

Payment and Fraud Analyst

Job Description