About The Company

Welcome to Sportserve

Sportserve forms part of a remarkable group of sports betting and sportsbook technology companies, focused on delivering first class sports betting and casino experiences for our clients worldwide.

Since launching our global hiring initiative, we now employ over 1,600 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

Overview

The Payments Methods Operations Specialist (CMSG) oversees and optimises the distribution of transaction volumes across various payment methods. This critical role ensures operational efficiency, cost optimisation, and an uninterrupted customer payment experience.

The specialist is tasked with managing payment methods strategically, ensuring that the allocation of transaction volumes aligns with business priorities, minimises costs, and maximises success rates.

The role involves continuous monitoring of payment method performance to identify trends, potential issues, and opportunities for improvement. This includes analysing real-time data and predefined KPIs to make informed weight allocations and adjustments decisions. The specialist collaborates with cross-functional teams, including Payment Operations, Risk, Product, and Vendor Management, to effectively align strategies and resolve escalations.

The Payment Methods Operations Specialist also plays a key role in Payment Methods end-to-end testing. This includes managing test cases, validating payment method functionality, and ensuring seamless integration across platforms. The role also requires expertise in providing detailed data analytics and insights to support decision-making and improve overall payment performance. By leveraging data-driven strategies, the specialist ensures a smooth and efficient payment ecosystem that meets both business and customer needs.

The number of rest days per week will be determined in accordance with applicable local labour laws.

Responsibility

Payment Method Weight Allocation

Manage and adjust the weight distribution of group payment methods to optimise transaction success rates and costs.
Ensure weight allocation aligns with business priorities, customer needs, and operational constraints.

Performance Monitoring

Continuously monitor the performance of payment methods, including success rates, transaction volume, and processing speed.
Identify underperforming payment methods and recommend actions such as reallocation, escalation, or deactivation.

Data Analysis and Reporting

Analyze transaction data to identify trends, risks, and opportunities related to payment methods.
Provide regular reports on payment method performance, weight adjustments, and their impact on overall operations.

Collaboration and Stakeholder Management

Work closely with Payment Operations, Risk, Product, and Vendor Management teams to ensure payment method usage and strategy alignment.
Coordinate with payment service providers (PSPs) to address performance issues and ensure adherence to SLAs.

Risk Mitigation

Proactively identify and mitigate risks associated with payment method dependencies, such as overloading a single provider or regional limitations.
Implement contingency plans to minimise disruptions in payment processing.

Guideline and Policy Adherence

Ensure compliance with internal payment guideline
Develop and maintain standard operating procedures (SOPs) for payment method weight management.

Escalation Management

Handle escalations related to payment method issues, collaborating with relevant teams to resolve them promptly.
Recommend changes to payment method weights based on escalated cases and root cause analysis.

Innovation and Improvement

Stay updated on industry trends and advancements in payment technologies.
Propose innovative solutions to enhance payment method efficiency and customer experience.

Job Qualifications

A college bachelor’s degree is required. Relevant degree preferred, such as in Healthcare, Auditing, Accounting, Education, Business, Finance, Associate, Business/Administration, Pharmacy, or Economics
Fresh graduates are welcome to apply
Strong English communication and interpersonal skills
Proficiency in Google Docs and Microsoft Office is essential
Positive attitude towards work and a proactive approach to problem-solving
Ability to meet deadlines and manage time effectively in a fast-paced environment
Strong organisational skills, with the ability to prioritise tasks and manage multiple responsibilities
Highly motivated and able to act independently without direct supervision
Creative problem-solving skills, with the ability to work across the organisation to resolve issues
Punctuality and willingness to work on holidays and rest days and render overtime if needed
Reliable, trustworthy, and keen on details
Team player with versatility and an organised approach to work

Skills & Competencies

Business Awareness: Understands the company’s operations and objectives
Analytical Skills: Strong problem-solving abilities
Quick Thinking: Ability to learn and adapt quickly
Teamwork: Works effectively within a team
Communication: Clear and effective communication skills
Self-Confidence: Resilience and good judgment in decision-making

Mindset Competencies

Embrace Challenges: Welcomes and tackles challenges head-on
Growth Mindset: Understands that effort is essential to building new skills
Desire to Learn: Continuously seeks to improve and acquire new knowledge
Feedback-oriented: Welcomes constructive feedback and uses it for personal & professional growth
Resilience: Sees failure as an opportunity to learn and improve

By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.

Payment Method Management Operations Specialist

Job Description