The Eden Entertainment Centre is your ultimate destination for thrilling experiences and unforgettable entertainment. With a diverse array of attractions including bowling, laser tag, escape rooms, darts, arcade games, and dining options, we are dedicated to providing exceptional customer service and creating a warm and inviting environment where guests can make lasting memories with family and friends.

Responsibilities:

Greet guests with warmth and enthusiasm, creating a positive first impression for all visitors.
Serve as a knowledgeable resource for guests, providing information on attractions, pricing, and special offers.
Assist guests with smooth check-in processes for various attractions and manage reservations for parties and events.
Handle incoming calls, messages, and emails promptly and professionally, addressing inquiries and concerns with care.
Accurately process ticket sales, reservations, and payments using our point-of-sale system, ensuring proper documentation and financial procedures.
Coordinate group bookings and special events efficiently, collaborating with other departments to meet guest needs.
Maintain a clean and organized reception area, monitoring the lobby for cleanliness and promptly addressing any issues.
Address guest concerns or complaints with empathy and professionalism, seeking swift resolutions to ensure guest satisfaction.
Work closely with colleagues across departments to provide seamless assistance and exceed guest expectations.
Actively promote additional attractions and upsell premium services to enhance guest experiences and drive revenue.
Ensure compliance with company policies and security measures to maintain a safe and enjoyable environment for all guests and staff.

Qualifications:

Previous experience in customer service or hospitality preferred.
Excellent communication and interpersonal skills, with the ability to engage with a variety of customers.
Strong attention to detail and accuracy in transactions.
Proficiency in basic computer skills and point-of-sale systems.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Problem-solving skills and the ability to handle difficult situations with patience and professionalism.
Availability to work evenings, weekends, and holidays as needed.

Join us at The Eden and be part of a team dedicated to creating unforgettable experiences for our guests! Apply now to embark on an exciting journey with our dynamic team.

Full Time Front Desk Attendant

Job Description