Join Our Team as a Customer Care Assistant!

Are you passionate about delivering outstanding service and creating unforgettable experiences? Join us as a Customer Care Assistant at our vibrant Entertainment Centre!

You'll play a vital role in ensuring our guests enjoy an electrifying, fun, and safe environment. From greeting visitors to managing food orders, you'll be a friendly face that enhances every guest interaction.

Key Responsibilities:

Welcome guests warmly and enthusiastically upon arrival.
Monitor guest behaviour to ensure safety and enforce facility rules in a professional manner.
Maintain cleanliness and organization in dining, seating, and entertainment areas.
Support team members as needed, contributing to a positive and collaborative work culture.
Address customer queries and concerns promptly and courteously.
Monitor for disruptive behaviour or misuse of equipment, and act appropriately when needed.
Answer customer questions clearly or refer them to the appropriate team member.
Communicate effectively with guests to understand and meet their needs.
Take food and beverage orders accurately using tablets.
Process payments using EPOS systems.
Upsell menu items and promote offers to enhance guest satisfaction and boost sales.
Ensure all food handling complies with safety and hygiene regulations.
Work closely with the kitchen team to ensure timely and accurate service.
Assist with opening/closing duties, including setting up and cleaning down areas.
Follow all company policies and procedures, including uniform and grooming standards.
Strive to exceed guest expectations with every interaction.

Qualifications & Skills:

Previous experience in customer service (preferably in food & beverage or hospitality).
Friendly, outgoing personality with a strong customer-focused attitude.
Ability to stay calm and efficient in a fast-paced, dynamic environment.
Excellent communication and interpersonal skills.
High attention to detail, especially regarding cleanliness and hygiene.
Flexibility to work evenings, weekends, and holidays.
Experience in food and beverage service is a plus.
Food Handling Certificate

Full Time - Customer Care Assistant

Job Description