Change Manager

We are an international IT company founded in 2011. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.

• Assist our customer-facing support teams with your Product and Tech expertise
• Drive your professional development with continuous education on industry knowledge and share that knowledge with your team
• Monitor performance graphs for overall system health and initiate the Incident Management Process when an issue is spotted
• Lead incidents to ensure swift rectification as quickly and efficiently as possible within the terms of SLAs and regulatory requirements
• Keep internal executives and key stakeholders informed of all progress with ongoing incidents where applicable
• Coordinate multiple teams and communicate effectively with various departments on a daily basis for incidents, problems, changes, service requests, and general inquiries.
• Own post-incident activities such as creating and driving post-mortem tickets, problem tickets, and writing incident reports
• Actively participate in handovers, stand-up meetings, and sync calls to ensure all incidents and problems were being handled appropriately and within SLAs and regulatory requirements
• Work with KPIs and analyze incident, problem, and change data
• Support the Head of Service Management on metrics reporting
• Assess the effectiveness of the Incident Management, Problem Management, and Change Management processes and procedures and suggest improvements where necessary
• Educate our teams in Incident, Problem, and Change Management and ensure adherence to the Service Management processes and procedures