We are seeking to recruit a Butler Assistant to join our growing team at Iniala Valletta. Reporting to the Head Butler, the successful candidate will contribute to delivering a highly personalised, discreet, and refined guest experience throughout the entire guest journey.

This role is suited to service-oriented individuals with strong guest relations skills, a high level of professionalism, and a genuine willingness to learn and develop within a luxury hospitality environment.

Duties and Responsibilities

Greet and welcome guests in a warm, professional, and engaging manner in line with operational standards.
Respond promptly, courteously, and efficiently to guest inquiries, requests, and concerns, ensuring timely resolution and follow-up.
Deliver a personalised service experience, anticipating guests' needs and preferences throughout the stay.
Assist during guest arrivals and departures, including offering welcome refreshments and handling guest luggage.
Prepare guest room arrangements and amenities prior to arrivals, ensuring rooms meet established presentation and quality standards.
Ensure in-house guest rooms are appropriately serviced during the morning and turn-down shifts in coordination with Housekeeping.
Monitor minibar setup and ensure items are replenished, refreshed, and presented according to established standards.
Organise and monitor inventory levels, reporting low stock, expiry dates, or quality concerns to the Head Butler or Butler Supervisor.
Assist with in-room dining service, including setup and service for private lunches, dinners, and canapé events.
Prepare and organise all necessary equipment and items for guest excursions and off-property activities.
Maintain up-to-date knowledge of the hotel’s dining outlets, menus, and service offerings.
Maintain accurate awareness of guest food preferences, dietary requirements, and allergies, ensuring these are communicated appropriately.
Maintain detailed knowledge of guest preferences and special requests.
Communicate clearly with guests regarding daily schedules, preferred service times, and room servicing arrangements.
Collaborate closely with all departments to ensure seamless operations and a consistent, high-quality guest experience.
Uphold strict standards of guest confidentiality and handle sensitive information with discretion and professionalism.
Carries out other job-related duties as assigned in support of hotel operations.

Qualifications and Experience

Previous experience in a hospitality role, preferably within a luxury or high-end establishment.
A valid Food Handling Certificate is considered an asset.
Excellent verbal communication skills in the English language. Knowledge of additional languages is considered an asset.
Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously.
Exceptional attention to detail.
Maintains a positive attitude and the ability to remain composed in different situations. 
Demonstrated ability to work both independently and collaboratively within a team.
Impeccable personal presentation and grooming standards.
Strong commitment to delivering consistently high levels of guest service.

Other Requirements

Ability to perform a physically active role, including standing and walking for extended periods of time and regularly lifting and handling items such as luggage, trolleys etc.

Working Conditions

Willing to work shifts, including weekends and public holidays. 

Lifestyle and Career Benefits

At Iniala Valletta, exceptional experiences begin with exceptional people, and our team says the same.

We’re proud to be recognised with the Employee-Approved Workplace Certification by Talexio, a distinction based on the real experiences of our people.

When you join our team, you will enjoy a wide range of benefits designed to support your well-being, growth, and career development. These include:

Competitive salary package.
Private health insurance.
Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions.
Free meals provided during shifts.
State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and a lounging area.
Free transport home after late-night shifts
Sponsorship of work permit costs.
High-quality training and development programmes to enhance your skills.
Experience working in Malta’s only Forbes Five-Star hotel, Iniala Harbour House.
A commitment to sustainability and supporting charitable initiatives giving you the opportunity to actively participate in and drive positive change.
Exciting opportunities for career growth and progression within our global network of restaurants and hotels.
A diverse and inclusive environment where everyone is valued.

Butler Assistant

Job Description