Host & Receptionist

Front of house professional responsible for delivering excellent customer service, managing reception operations and supporting membership sales at our fitness complex.

We are looking for a confident and customer-focused Host & Reception Executive to manage front desk operations and enhance the member experience. This role combines reception duties with sales and customer engagement, ensuring every client interaction reflects the brand and contributes to business growth.

Key Responsibilities

Welcome members and guests professionally

Manage reception operations (check-ins, bookings, payments)

Handle enquiries and follow up leads

Support membership and service sales

Promote gym services, packages and offerings

Build relationships with members and ensure satisfaction

Handle concerns and provide solutions Maintain front of house presentation and organisation

Support team targets and service standards Coordinate with internal teams for smooth operations

Requirements

Strong customer service and communication skills

Sales-oriented mindset and confidence in conversions

Professional attitude and presentation Good organisational and multitasking skills

Ability to work in a fast-paced environment

Basic computer skills Fluent in English (additional languages a plus)

Preferred:

Experience in reception, hospitality or sales

Experience in gym or wellness environment

A positive attitude, strong motivation and ability to work as part of a team are essential.