Job Summary

We are seeking a Front Office Agent to join our team at Rosselli AX Privilege. The ideal candidate will have a passion for providing excellent customer service, with strong communication and organisational skills.

As a Front Office Agent, you will be responsible for managing the front desk, ensuring that all guests receive a warm welcome and efficient service. You will also handle guest inquiries, reservations, and administrative tasks, while promoting a positive work environment that encourages professionalism and attention to detail.

Responsibilities

Handle guest check-in and check-out procedures efficiently, ensuring a smooth and pleasant experience for all guests.
Keep the reception area clean, organised, and welcoming. Ensure that all necessary supplies and equipment are available and well-maintained.
Adhere to established protocols for reception duties to ensure consistency and efficiency in guest service and room management.
Regularly inspect the reception area and lobby to ensure they are tidy, well organised, and inviting for guests.
Provide information and assistance regarding hotel services, amenities, and local attractions, creating a personalised and enjoyable experience for guests.
Notify relevant departments promptly about any issues or maintenance needs related to guest rooms or reception areas.
Adhere to health, safety, and sanitation regulations, including handling guest information with confidentiality and following privacy standards.
Respond to guest requests and concerns courteously and promptly, aiming to enhance their overall experience and satisfaction.
Keep track of guest feedback and service performance, suggesting and implementing improvements to maintain high standards of guest service.

Requirements

Fluency in English; additional languages are considered an asset.
A minimum of 2 years' experience in the same position is required.
Proficiency in using office equipment and reservation systems.
Experience in a similar role within a 5-star hotel environment and/or a Forbes Travel Guide-rated establishment is preferred.
Strong communication skills, both written and verbal.
Ability to handle guest inquiries and resolve issues efficiently.
A friendly, professional demeanor with a focus on guest satisfaction

Front Office Agent

Job Description