Job Summary

Verdala Wellness - AX Privilege is seeking a detail‑oriented and guest‑focused Front Office Agent (Night Shift) to represent the hotel during overnight operations. This role ensures a warm welcome, a smooth and professional front‑desk experience, and consistent service standards throughout the night, creating a sense of comfort and trust for guests while maintaining the refined attention to detail expected in our environment.

Responsibilities

Deliver a warm, efficient welcome and maintain a professional front‑desk presence throughout the night.
Manage room status, understand room types and rates, and coordinate updates with Housekeeping.
Handle reservations including same‑day bookings, future reservations, and cancellations.
Support guest enquiries, resolve issues promptly, and communicate services, amenities, and procedures clearly.
Apply sales‑minded service by offering options, upselling, and promoting hotel services.
Use FO systems and office equipment confidently, ensuring accurate data entry and record‑keeping.
Handle mail and packages following proper procedures and logging requirements.
Issue parking passes or validate tickets when applicable.
Maintain safety awareness and follow all SOPs, emergency procedures, and night‑shift protocols.

Requirements

Currently residing in Malta.
Minimum 2 years’ experience in a similar role, ideally within a 5‑star or Forbes‑rated environment.
Fluency in English; additional languages are an asset.
Strong communication skills, both written and verbal.
Proficiency with reservation systems and front‑office equipment.
Ability to handle guest enquiries and resolve issues efficiently.
Friendly, professional attitude with a focus on guest satisfaction.
High attention to detail, reliability, and organisational skills.

Front Office Agent (Night Shift)

Job Description