As Sales Associate, you will enjoy a position that offers exposure to a broad range of commercial activities and customer interaction, providing functional support within a collaborative team environment. You will in turn have access to a wide array of learning and career opportunities for further growth and development within the sales team or other desired functions.

Key Accountabilities

Market Knowledge & Research

Build and maintain a country file for each country containing key market knowledge required to maintain and grow the business.
Develop knowledge of the relevant brands in the market and their products including their unique selling points, usage and differences to your portfolio.
Upload and ensure the accuracy of customer in-market sales data and the filing of all important customer information.
Analyse customer in-market sales data to report on performance vs. target and highlight gaps in performance.

Sales Export Management

Prepare and maintain customer profiles including business parameters, pricing, product portfolio and compliance.
Prepare for and track the registration of products in markets where required.
Prepare export / demand forecasts for customers based on customer in-market sales and inventory data.
Coordinate and drive the sales order process internally end to end ensuring shipment on time to customers.
Facilitate in dispatching trade marketing materials required as part of regular customer shipments.

Customer Service & Follow Up

Following up with customers to obtain all necessary in-market sales information and other required reports.
Follow through on customer and consumer complaints ensuring timely responses.
Arrange and dispatch product samples to/from clients for testing or listing.
Provide customers with regular updates on order status, finances, demand forecasts and performance.

Finance and Control

Manage payment terms and follow through on the settlement and compliance of customers to those terms to ensure all instruments are in place for orders.
Book, process and reconcile debit notes against advertising and promotion budgets.
Support in updating and adjusting pricing structures based on inputs from the sales team.
Ensure invoicing and vendor accounts are reconciled, and all dues are paid or received from customers.

Ideal Candidate Profile

Education

A bachelor’s degree in sales, marketing, business administration, finance or relevant field

Experience

Minimum entry level experience of up to 2 years with any knowledge gained in Sales or Marketing, Export or Supply Chain, Customer Service, Finance and Procurement would be an advantage.

Technical Skills

Market analysis & insights
International shipping & logistics
Regulatory compliance
Inventory management & demand forecasting
Effective customer communication
Basic financial instruments
Data analytics and reporting
Advanced Computer Skills

Key Competencies

Attention to Detail
Action Orientated
Customer Service Orientation
Verbal and Written communication
Building the brand
Monitoring and Measuring

Travel

Not required

Sales Associate

Job Description