About the Company RS2 offers secure payment services, payments software and managed services to over 130 clients in more than 35 countries. It is a group of companies with offices in Malta, Germany, Philippines, Jordan and USA. Constant growth and expansion of the company offers exciting opportunities for growth and career progression to its most successful employees. The company upholds the highest industry standards and RS2’s in house designed payments solution is a software of choice by many of the world’s leading and most innovative banks and financial institutions. About the Role We are seeking candidates who bring both solid card payments experience and strong BA skills. We are seeking a technically oriented Client Delivery Manager with experience in Card Payments tojoin our Client Delivery team. In this role, you’ll oversee the delivery of projects and releases for a portfolio of Acquiring clients, and act as the trusted bridge between customers, business stakeholders, and technical teams, ensuring customer requirements are translated into effective and scalable solutions that align with our company’s product roadmap and vision. This is a customer-facing and hands-on role requiring strong communication, stakeholdermanagement and sound knowledge of the Card Payments industry. Responsibilities

Lead Discovery and Requirements Refinement workshops with customers, ensuring that therequirements are well defined and exploring solution options that re-use existing platformcapabilities rather than one-off custom solutions.
Carry out high-quality impact assessments and assessing the dependencies and impact ondownstream systems and operations processes.
Communicate and articulate the customer requirements and your impact assessment to the
Product, Engineering, Quality Assurance, and Operations ensuring alignment, and successfuldelivery outcomes.
Monitor and report on delivery progress, risks, and dependencies across cross-functionalteams, proactively driving issue resolution to maintain delivery commitments.
Analyze technical specifications of files, API’s and other message systems (e.g. ISO8583) toidentify impacts.
Query and analyze merchant, transaction and product-rules data to identify impacts.
Identify necessary changes to processes, procedures, and working practices to enablesuccessful delivery and achieve the planned benefits.
Establish and maintain strong client relationships through regular communication, serving asthe primary point of escalation for client issues and concerns.
Assist the Project Management team with planning the releases of changes and projects tomeet client SLA’s and launch dates.
Lead and participate in client workshops and provide support services in both remote and onsiteenvironments.
Maintain tickets with accurate and up-to-date status information.
Performs any other duties that may be assigned from time to time.

Requirements

Minimum of 8 years experience within the card payments industry, preferably with hands-oninvolvement in either of the following: card issuing, merchant acquiring, card schemecompliance, or a related payment technology.
Bachelor’s degree in IT, Computer Science, or a related discipline, or equivalent experiencegained in a technical environment.
Excellent written and verbal communication skills in English.
Comfortable leading stakeholder engagements and workshops in both remote and on-siteenvironments.
Willing to travel internationally, particularly across Europe, Latin America, and North America.

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Client Delivery Manager

Job Description