About the Role We're looking for a Senior UX Writer to shape clear, empathetic, and effective in-app copy for our client, a leading mobile banking app. You'll help improve customer experience, meet user needs, and support business goals through thoughtful, data-informed writing.

Responsibilities

Develop and implement UX copy for new features and user onboarding (Ukrainian and English)
Analyze existing functionality and propose improvements through microcopy optimization
Gather, analyze, and systematize copy requirements from stakeholders (Product Owners, business analysts, legal team)
Build and maintain a unified Tone of Voice and glossary/guidelines for the app
Prepare copy specifications for the development team
Monitor the market and track global UX writing best practices
Use analytics tools and conduct research to evaluate copy effectiveness
Collaborate cross-functionally with design, engineering, legal, and marketing teams

Requirements

Higher education in philology, journalism, marketing, sociology, communications, or related field
3+ years as a UX writer or product copywriter in a product IT company or banking sector
Strong understanding of mobile product development processes and UX/UI design
Experience testing hypotheses around product copy
Experience with analytics/metrics to evaluate interface copy
Knowledge of Agile methodologies
Strong communication and cross-functional collaboration skills
Fluent, flawless Ukrainian (business style, grammar)
Advanced-level English

Nice to Have

Banking/fintech experience
Basic understanding of APIs and integrations
Experience launching new products from scratch
Figma skills

Key Competencies

Strategic thinking, results orientation, customer focus
Data analysis (A/B testing copy)
Commercial/product thinking
Effective communication with stakeholders

We offer*:

Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits
not applicable for freelancers

Senior UX Writer

Job Description