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Responsible for assisting clients throughout their customer journey. The role will be on a one year definite contract with the possibility of possible renewal.

Key Result Areas & Accountabilities

Inbound client calls related to servicing, technical enquiries, ordering of parts, sales enquiries, finance and insurance related queries
Responsible for digital media such as facebook pages, messenger
Responsible for replying to customers on info and service mailboxes
Processing of parts arrival document
Outbound calls to upsell service plans and servicing
Book services for clients including transport
Carry out service pre-calls
Carry out any other task as directed by one’s superior

Essential requirements

Experience in a customer facing position
Familiar with Microsoft Office applications as well as IT proficient
A clean police conduct
Fluent in both Maltese and English
Automotive and/or technical background

What we offer

Support from experienced professionals
Competitive remuneration package
Flexible working arrangement
Health insurance
Employee referral scheme
Monthly treats
Employee discounts

About Us

Michael Debono Ltd (MDL) is part of the Debono Group, a multifaceted Group of companies with a keen focus on the mobility sector . The company aims to deliver business growth by tapping into innovation that really impacts the lives of consumers.

The product offering is composed of passenger and commercial vehicles, motorbikes, vehicle parts and accessories and aftersales services. The company also offers consumers a range of consumer finance solutions to fund the acquisition of their vehicles.

Client Care Specialist

Job Description