About the Company

VBET is an award-winning sports betting and gaming operator with 23 years of experience in the industry powered in-house by Betconstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries.

Responsibilities

Implement and monitor the processing of inquiries and applications addressed to the department
Assist in managing an assigned portfolio of VIP customers by ensuring timely and effective communication across multiple channels (phone, email)
Build trust and foster long-term relationships with VIP customers by ensuring high levels of engagement, satisfaction, and retention
Identifying and addressing VIP customers needs to enhance their engagement and interest in the organization’s products and services
Extract data on VIP customer behavior, preferences, and gaming habits to provide relevant promotional offers and incentives
Proactively identify technical and software issues and implement customer retention strategies to maintain engagement
Monitor VIP customer activity and respond promptly to any concerns, issues, or inquiries
Identify sales opportunities by promoting relevant products, exclusive events, and personalized bonus offers
Partner closely with internal teams (Customer Support, Fraud, Risk, Payments, CRM, and Marketing) to resolve technical issues, deliver personalized offers, and maintain a seamless gaming experience for VIP customers
Work alongside Customer Support and Responsible Gaming teams to ensure full adherence to regulatory and ethical standards
Collect and analyze customer feedback to enhance VIP services and overall satisfaction
Generate regular reports on VIP customer service trends, emerging issues, and key metrics to drive tactical solutions
Utilize data-driven insights to optimize customer service

Requirements

Fluency in Armenian is required; proficiency in Russian and English is a major plus
Experience in customer service, sales, or account management
General understanding and knowledge of iGaming, sports betting, or casino operations
Proficient in Microsoft Office Suite (Excel, Word) and Google Drive for tracking metrics and monitoring data
Strong verbal and written communication skills, with the ability to engage clients professionally, confidently, and adapt styles based on the situation
Strong team player who remains calm and professional in stressful situations while collaborating effectively with colleagues
Active listening and empathy to understand client needs, recognize emotions, address concerns, and build trust
Excellent multitasking and organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment

Role Benefits:

Competitive experience-based salary
Coverage for the employee and family health insurance
Upskilling and reskilling trainings
Social events, corporate parties
4 day offs in a year
Transportation

Work type: Onsite

Schedule: Rotating shifts (Day: 10:00–18:00, Evening: 18:00–02:00 | 5/2)

Address: Caucasus Complex, 122 Gevorg Chaush St. (adjacent to the "Vahakni" residential community, near the Ashtarak highway).

VIP Account Manager / VBET

Job Description