Senior Adjudicator Team Lead

Senior Adjudicator responsible for complex dispute resolution and legal decision-making. Senior Adjudicator Team Lead – Dispute Resolution(English–Spanish Bilingual) Malta (office-based, with international travel as required) Full-time Adjudication / Dispute Resolution €35,000–€40,000 gross per annum, depending on qualifications, experience and suitability for the role ADROIT is an international dispute resolution and regulatory services organisation operating at the intersection of law, technology and digital rights. The organisation provides independent dispute resolution services concerning disputesinvolving major online platforms and operates within the evolving European regulatory framework, including the Digital Services Act (DSA). Our work combines legal analysis, regulatory interpretation, evidence assessment and independent decision-making todeliver fair, impartial and well-reasoned outcomes. We operate in an international environment, working with partiesacross different jurisdictions and linguistic backgrounds. The Role ADROIT is seeking an experienced Senior Adjudicator – Dispute Resolution (English–Spanish Bilingual) to join itsadjudication team in Malta. The successful candidate will take responsibility for independently assessing and determining complex disputes, applyingrelevant legal and regulatory principles, evaluating documentary evidence and producing clear, structured and legallyreasoned decisions. The position requires substantial experience in legal practice, dispute resolution, regulatory compliance or complaintsadjudication, together with strong legal research, analytical and drafting capabilities. The Senior Adjudicator will handle complex and escalated cases, contribute to the development and consistency ofadjudication standards, and support the professional development of junior adjudicators. The role will also involveassessing disputes submitted by English- and Spanish-speaking parties, requiring the ability to communicate and preparecase-related documentation in both languages. Working closely with senior management and the wider adjudication team, the successful candidate will contribute to thedevelopment of internal procedures and decision-making frameworks in accordance with applicable European andnational regulatory requirements. Key Responsibilities

• Independent Case Assessment and Adjudication
• Independently manage and determine complex, escalated and high-priority dispute resolution cases submitted

through ADROIT's online case management platform.

• Examine statements, submissions, supporting documentation and evidence provided by disputing parties.
• Identify material facts, disputed issues, procedural irregularities and relevant legal considerations.
• Evaluate conflicting evidence and legal arguments and determine appropriate and proportionate outcomes.
• Draft comprehensive, impartial and legally reasoned adjudication decisions and determinations.
• Ensure that decisions are clear, consistent, evidence-based and actionable.

Senior Adjudicator – Dispute Resolution | 1

• Legal Research and Regulatory Analysis

ADROIT | RGOAL LTD

• Conduct legal research and interpret applicable EU legislation, national laws and regulatory frameworks relevant to

online dispute resolution.

• Analyse matters involving digital platforms, online content moderation, platform governance, consumer protection

and digital rights.

• Assess disputes involving competing legal interests, including freedom of expression, user protection, privacy and

platform responsibilities.

• Monitor developments in European digital regulation, particularly the Digital Services Act and related regulatoryinitiatives.
• Apply comparative legal reasoning when assessing disputes involving parties and circumstances across differentjurisdictions.
• Prepare legal memoranda, regulatory assessments and internal research papers concerning complex or emerginglegal issues.
• Senior Review and Quality Assurance
• Review complex case assessments and draft decisions prepared by junior adjudicators to ensure legal accuracy,

consistency and procedural fairness.

• Provide guidance on legal interpretation, evidence assessment and appropriate adjudication approaches.
• Identify recurring legal and procedural issues and recommend improvements to internal decision-making standards.
• Contribute to the development and maintenance of adjudication guidelines, templates and internal procedures.
• Assist in resolving escalated cases and provide specialist input on matters requiring advanced legal analysis.
• Bilingual Dispute Resolution and Communication
• Assess and process disputes involving English- and Spanish-speaking parties.
• Draft and review case-related decisions, assessments, correspondence and supporting documentation in English and
• Spanish.
• Interpret legal arguments and submissions presented in Spanish and accurately communicate their substance in

English where required.

• Facilitate effective communication between parties from different linguistic and cultural backgrounds.
• Ensure that bilingual case handling maintains the same standards of accuracy, impartiality and procedural fairness.
• Team Leadership and Operational Support
• Support the training, supervision and professional development of junior adjudicators and case analysts.
• Assist management in allocating, prioritising and monitoring complex caseloads.
• Participate in internal adjudication meetings, case reviews and regulatory discussions.
• Contribute to the improvement of case management systems and operational procedures.
• Prepare internal briefings, analytical reports and management updates concerning case outcomes and recurringdispute trends.
• Collaborate with legal, regulatory, technology and operations teams to improve adjudication processes.
• External Engagement and Professional Development
• Participate in professional meetings, regulatory discussions, industry events and relevant training activities.
• Assist with preparing legal and regulatory content, professional publications and external materials concerning

dispute resolution and digital regulation.

• Represent the organisation in relevant professional engagements when required.
• Maintain up-to-date knowledge of developments in dispute resolution, digital rights, technology law and European

regulatory policy. Senior Adjudicator – Dispute Resolution | 2 Required Qualifications and Experience ADROIT | RGOAL LTD

• A recognised university degree in Law (LL.
• B., J.
• D., LL.
• M. or equivalent).
• Admission to practise law or professional qualification as a legal practitioner in a recognised jurisdiction.
• Minimum of 5 years of relevant post-qualification professional experience in legal practice, dispute resolution,

complaints adjudication, regulatory compliance or a related legal and regulatory environment.

• Demonstrable experience independently managing legal matters, complaints, disputes or complex caseassessments.
• Previous experience drafting legal opinions, determinations, recommendations, formal submissions, legal

memoranda or other structured legal documents.

• Strong working knowledge of legal research methodologies and the interpretation of statutory and regulatoryprovisions.
• Professional fluency in both English and Spanish, including the ability to conduct legal analysis and prepare formal

written documentation in both languages.

• Demonstrated experience evaluating documentary evidence, assessing competing legal arguments and reaching

reasoned conclusions.

• Experience working within regulated environments and applying compliance, governance or procedural requirements.
• Excellent written and verbal communication skills, with the ability to explain complex legal issues clearly and

accurately. Highly Valued Professional Experience

• Previous experience working within an independent dispute resolution body, ombudsman service, complaints

authority or adjudication organisation.

• Experience preparing formal determinations, recommendations and preliminary assessments in financial, insurance,

consumer or other dispute resolution matters.

• Experience in civil litigation, mediation, conciliation, arbitration or negotiation.
• Professional experience in financial services, insurance, regulatory compliance, risk management or sanctionscompliance.
• Experience with EU regulatory frameworks, digital rights, online platform governance, consumer protection or

technology-related legal matters.

• Experience managing high-volume and complex caseloads while maintaining accuracy and meeting strict deadlines.
• Experience supervising legal professionals, reviewing legal work or mentoring junior team members.
• Experience working with international clients, cross-border matters and culturally diverse stakeholders.
• Familiarity with online case management platforms, legal research databases and digital document review systems.
• Additional European language skills, particularly German, French, Italian, Portuguese, Dutch or Maltese, would be an

advantage. Key Competencies

• Advanced legal reasoning: Ability to interpret legislation, assess complex legal arguments and formulate

independent, well-supported conclusions.

• Independent decision-making: Ability to exercise sound professional judgment, maintain impartiality and make

reasoned decisions without undue influence.

• Evidence assessment: Strong ability to identify relevant facts, evaluate conflicting evidence and distinguish material

from immaterial information.

• Legal drafting: Excellent ability to produce precise, structured and professionally presented legal decisions,

assessments and memoranda.

• Leadership and mentoring: Ability to support junior professionals, review their work and promote consistent

professional standards.

• Bilingual communication: Excellent English and Spanish drafting and communication capabilities.
• Regulatory awareness: Ability to understand and apply evolving legal and regulatory frameworks.

Senior Adjudicator – Dispute Resolution | 3 ADROIT | RGOAL LTD

• Organisation and time management: Ability to independently manage multiple complex matters, prioritise

competing deadlines and maintain high standards of accuracy.

• Integrity and professionalism: Strong ethical standards, confidentiality, discretion and commitment to fairness and

procedural independence.

• Collaborative approach: Ability to work effectively within a small, international and multidisciplinary professional

What We Offer

• A senior professional position within an international dispute resolution organisation.
• The opportunity to contribute to the development of European digital dispute resolution and regulatory practices.
• Exposure to complex legal and regulatory matters involving major online platforms and emerging technologies.
• Professional autonomy and responsibility in independent case assessment and decision-making.
• Opportunities to contribute to adjudication standards, internal procedures and team development.
• Collaboration with experienced legal and regulatory professionals in an international working environment.
• Opportunities for continued professional development and career progression within the organisation.

How to Apply Interested candidates are invited to submit:

• An updated Curriculum Vitae outlining relevant legal qualifications and professional experience.
• A cover letter describing their experience in legal practice, dispute resolution and regulatory analysis.
• Details of professional legal admission or qualification.
• Examples of relevant legal drafting or decision-making experience, where available.

ADROIT is committed to maintaining high standards of independence, impartiality, confidentiality and professionalintegrity in all adjudication activities.