The Assistant Housekeeping Manager will support the Housekeeping Manager in ensuring that cleanliness standards and procedures are upheld at all times.

Key responsibilities and tasks

Supporting the management of team performance
Supporting in the preparation of weekly rosters, timesheets and other administrative tasks for the Housekeeping department
Supporting with stocktaking and ordering
Deputising in the absence of the Housekeeping Manager
Keeping up to date with guest needs, special requests, and occasions, and communicating the required actions to the team
Coordinating housekeeping needs with other hotel department managers
Participating in departmental meetings and continually communicating a clear and consistent message regarding the department's goals to produce desired results
Ensuring that departmental SOPs are updated and monitoring staff performance to ensure that these are consistently followed
Identifying training needs and bringing these to the attention of the Executive Housekeeper
Providing on-the-job training as required
Fostering a positive, inclusive, and guest-centric culture across the Housekeeping department
Supporting the Housekeeping Manager to monitor and analyse guest satisfaction metrics, reviews, and feedback related to Housekeeping
Ensuring that all reports operate in compliance with company policies, health and safety standards, and data protection regulations
Performing room and public area inspections as required
Any other duties as assigned by the management

To apply

The potential candidate will ideally possess the following skills and qualities:

A minimum of 3 years of Housekeeping supervisory experience
Excellent communication and supervisory skills
Good organisational and multitasking abilities
Problem-solving skills
Able to work shifts, including early morning, evenings and weekends
Excellent guest-service skills

Assistant Housekeeping Manager

Job Description