We are looking for a Fraud Operations Manager to join us at ComeOn!

The Fraud Operations Manager will be responsible for developing and implementing strategies to minimise the risk of fraud and ensure that the company's fraud detection and prevention systems are effective. The ideal candidate will have a strong understanding of fraud detection and prevention methodologies, excellent communication and leadership skills, and the ability to manage a team.

Location: St. Julian's, Malta (Hybrid)

What You'll be Doing:

Develop and implement fraud prevention and detection strategies that minimise the risk of fraud and protect the company's assets
Monitor and analyse fraud trends and patterns to identify potential threats and vulnerabilities
Conduct regular fraud risk assessments and develop and implement risk mitigation plans
Ensure that fraud detection and prevention systems are in place and effective, and that they comply with industry best practices and regulatory requirements
Manage Chargeback processes ensuring quick intervention to protect the business, and report on this on a regular basis to the Management team
Lead a team of fraud analysts and investigators, providing guidance, support, and training as needed
Collaborate with other departments, including IT, Finance, and Legal, Compliance and AML to ensure that fraud prevention and detection efforts are integrated across the organisation
Manage relationships with external partners, including law enforcement agencies and fraud prevention vendors
Develop and maintain effective fraud reporting and investigation processes, ensuring that all incidents are properly documented and resolved
Keep up-to-date with emerging fraud threats and technologies, and recommend and implement new fraud prevention and detection measures as needed
Experience working with fraud prevention tools, such as SEON, or similar systems. This would include building rules to mitigate risk and using the reporting suite
Help, assist and participate in the completion of the ISO27001 or other Information Security Standards implementation and future ongoing recertifications
Other Ad-hoc duties

You're a Great Match if You:

Have 2 years of leadership experience in fraud prevention and detection in the iGaming business
Portray strong leadership skills and proven abilities in managing a team
Strong understanding and experienced in fraud detection and prevention methodologies, including data analysis, risk assessment, and fraud prevention tools and technologies
Excellent communication and proven ability to collaborate with other departments
Strong analytical and problem-solving skills, with the ability to identify patterns and trends
Experience working with regulatory agencies and law enforcement on fraud investigations
Familiarity with industry regulations and compliance requirements, including AML, and KYC
Ability to manage multiple projects and priorities in a fast-paced environment

Learn and Grow with Us

Through the ComeOn Academy, you'll get access to ongoing training, personal development opportunities, and support to help you grow your career within the company.

What's In It for You?

Competitive salary + bonus scheme
Hybrid working model with flexibility between home and office
One-time bonus to help you set up your home workspace (we are truly hybrid)
Work remotely for up to 40 days per year from anywhere in the world
Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing
Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week
Fun quarterly team events and social gatherings

A Bit About ComeOn Group

We're a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we're committed to creating safe, innovative, and fun experiences for our players.

We're proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect.

Want to know more about us? Just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

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Fraud Operations Manager

Job Description