We are currently looking for a Reservation Agent who will be the first point of contact for guests booking their stay. You’ll be responsible for managing reservations efficiently, accurately, and with that signature Hard Rock attitude — friendly, energetic, and service-focused.

🔧 Job Role:

Handle all guest reservation inquiries via phone, email, and booking platforms
Enter, update, and manage bookings in the property management system
Upsell rooms, packages, and hotel experiences where applicable
Provide accurate information on rates, availability, services, and promotions
Coordinate closely with Front Office and Revenue teams to ensure seamless operations
Maintain clear and professional communication with all guests
Assist in managing online reservation systems and OTA communications
Follow all reservation procedures and data privacy standards

✅Requirements

Previous experience in reservations or front office is a strong asset
Applicants must be in Malta or hold a European passport
Excellent telephone etiquette and communication skills
Organised, accurate, and customer-focused
Familiarity with PMS/CRS software is a plus
Fluent in English; additional languages are an advantage
Able to work flexible hours, including weekends and holidays
Professional, energetic, and ready to deliver top-tier guest service

🎸 READY TO BE THE VOICE BEHIND THE EXPERIENCE?

Press the APPLY button and help us set the stage for unforgettable stays at Hard Rock Hotel Malta.

About Us

The db Group has grown from a family-run business into Malta’s foremost corporate player in the tourism, hospitality & leisure sector, and beyond. In the 1980s, Silvio Debono, the Group’s founder, operated a small guesthouse. Today, as db Group Chairman, he sits at the helm of the largest operation in Malta.Over the last four decades the Group has forged strategic relationships with a range of global players including Hard Rock Café International, Starbucks, the Accor Hotel Group, and RIU Hotels & Resorts.As a result, we accumulated invaluable business acumen and operational experience. This track record has enabled us to establish our very own unique brand, db Hotels + Resorts, driven by the fundamental principle of excellence in everything we do. Year-on-year, the Group won a number of prestigious global awards, positioning it at the forefront of the Maltese hospitality and catering industry.In due course, and prudently, the Group diversified its core operations, taking in contract catering, healthcare, and property development under its wing.

Hard Rock Hotel - Reservation Agent

Job Description