Ground Operations Technical Support Executive

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Qualifications & Experience Required:

• Minimum of 1 year of previous experience working within Airline Ground Operations

Competencies:

• Competence in regulatory body's procedures and their effective implementation.
• Ability to draw objective conclusions and propose recommended action for corrective measures and continued process development.
• High level of interpersonal as well as written and oral communication skills including report writing and recommendations.
• A very good command of English both spoken and written
• Ability to work under pressure, be creative and flexible to effectively deal with prevailing circumstances.

Purpose Of Position

The Ground Operations Technical Support Executive is responsible for managing any ground - related systems. load and balance manuals and procedures, ensuring regulatory and company standards are upheld with the ultimate target of delivering operational excellence.

Responsibilities

Technical Responsibilities

• Responsible for the upkeep of the KM Malta Airlines (KMMA) DCS systems and its entries, support and is responsible for all database entries and Inputting. Be the liaising person in between KMMA and the DCS suppliers to handle communication when issues arise. Also, must support the implementation of policies and procedures and day-to-day running of the office.
• Maintain the KMMA Weight and Balance system database with all information required in order to enable the Load Planning Section to produce Electronic Weight and Balance documentation.
• Responsible tor updating outstations for the addition of new destinations, as well as communicating any new and/or changes to the procedures.
• Ensure that any changes and/or updates to the Weight & Balance database are made known to Load Planners throughout the KM Malta Airlines network and responsible for the delivery of the system training related to Weight & Balance.
• Deliver training Ground Handling personnel related to all Ground Operations procedures, including but not limited to Turnaround Coordination and weight and balance.
• Liaise with IOC personnel regarding any problems encountered during operations.
• To aid all stations and handlers with the required technical support related to ground handling related systems.
• To maintain and contribute towards the development and revision of the Load and Balance Manual and the Ground Operations Manual.
• Responsible for updating the DOW, DOI tables for the fleet and keeping all parties concerned abreast of such changes.
• Manage updates related to KM Malta Airlines DCS whenever a change of basic data occurs for an aircraft type/tail.
• Updating of KMMA (AHM565) aircraft data sheets.
• To assist ground handling service providers with any issues related to DCS system and Weight & Balance.
• Compiles, circulates, and maintains KMMA fleet data for Electronic Check-in and Weight and

Balance at outstations. Executes yearly data audit checks on all databases.

• Compiles, circulates, and maintains KM Malta Airlines Ground Operations Manual, KMMA fleet Weight and Balance Manuals and/or any other Manual or part thereof pertaining to the Section.
• Ensures that company policies and procedures are always implemented and carried out.
• To perform any other task and/or duties that may be assigned by Head of Outstations & Airport systems connection with the exigencies of the Department.

Safety Responsibilities:

• Contribute to the Safety Management System by promoting safety reporting within the department.
• Ensure that any information/ issues communicated or raised by the external service providers

which are of a safety concern are reported and filed through the proper channel - Aviation Quality Database (AQD) reporting system.

• Promoting the Safety Management System (SMS) and facilitating associated processes, both within the Company, as well as with external service providers delivering outsourced functions within the scope of ground and cargo operations.
• Processing of ground safety reports.
• Conducting ground-related safety investigations.
• Monitoring safety trends within the department and maintaining related safety performance indicators.
• Facilitating the development, implementation and monitoring of controls and mitigations to manage identified hazards.
• Maintaining departmental operational hazard and risk registers.
• Making sure that ground service providers have access to KMMA reporting system - AQD. Responsible for ensuring that KMMA SMS training material for external service providers is delivered and understood.
• Responsible for initiating revisions to DOW/ls tables once notified of changes in the aircraft weight. Publish safety notices to external service providers in an efficient manner and verify acknowledgement through read receipts.
• Facilitate hazard identification as deemed necessary to participate in safety risk assessments.
• Further safety responsibilities as specified in the SMS Manual shall also apply.
• May be required to attend and participate in the Safety Action Group.

Security Responsibilities:

• Contributing towards SMS processes within the department.
• Conduct work abiding by all security requirements and regulations.
• Comply with alt company policies and procedures.
• Communicate any information that may compromise the safety and/or security of our operation through the appropriate channels.
• Promote security awareness and vigilance.