About the Department

Conduct Supervision is responsible for the setting up and implementation of the regulatory framework aiming to secure appropriate consumer protection in operations of licence holders in the financial services industry in order to ensure that clients of financial services are treated fairly, honestly, and professionally by regulated entities. The team also enacts a pre-emptive supervisory regime which addresses potential or emerging risks for financial services consumers, together with an operational regime to strengthen the responsibilities of regulated persons in treating customers fairly.

Conduct Supervision is a cross-sectorial function covering under its remit supervision in conduct of banking, insurance and pensions, investments, and funds.

About the Role

Reporting to the Manager within Conduct Supervision, you will be expected to carry out the following tasks:

Participate in onsite inspections and supervisory meetings with a view to assess the licence holder's compliance to the applicable conduct of business rules;
Participate in thematic reviews;
Review the soundness of quantitative disclosures made to consumers as part of regulatory requirements;
Reply to queries from licence holders relating to conduct matters which arise on a day-to-day basis;
Represent the MFSA in engagement with internal and external stakeholders;
Assist in work related to the monitoring of reporting obligations of licence holders;
Assist in preparation of replies with regards to EU/ESMA questionnaires;
Systematically assess business operations and strategy of licence holders to ensure that consumers' interests are at the heart of the way the business is operating;
Work closely with the Financial Promotion and Risk Assessment team, tasked with analysing emerging risks and trends in the operation of regulated persons;
Exercise supervisory judgement in handling cases, challenging licence holders on consumer protection issues and ensure that such issues are dealt with expeditiously;
Providing presentations on matters related to conduct supervision in the context of investment services to licence holders during webinars or other engagements with the industry;
Undertake any other tasks as delegated by senior management in line with the exigencies of the Conduct Supervisory Unit and the Authority.

About you

We are looking for candidates with solid academic background which may be considered as relevant to this post. The role calls for an academic qualification in a relevant field of study at National Qualification Framework Level 6 or better, duly certified by the Malta Qualifications Recognition Information Centre (MQRIC) or a widely recognised professional qualification at a comparable level.

You will also possess a minimum of three (3) years working experience in the area of financial services, preferably investment services.

If you do not have the necessary academic or professional qualifications but you have at least seven (7) years working experience within a compliance or an investigative and/or analytical environment, we would still be interested in speaking with you.

Skills and competencies:

Strong knowledge of conduct of business regulation, investor and consumer protection frameworks, EU financial services legislation, and supervisory practices applicable to investment services and other regulated activities.
Proven ability to assess licence holders’ compliance through onsite inspections, thematic reviews and supervisory engagements, respond effectively to regulatory queries, and contribute to EU-level supervisory exercises and questionnaires coordinated with European Securities and Markets Authority.
Analytical, risk-focused, and detail-oriented, with the ability to assess quantitative disclosures, evaluate business models and strategies, identify emerging conduct risks, and exercise sound supervisory judgement.
High level of integrity, objectivity, and professionalism, with strong communication skills and the confidence to challenge licence holders on consumer protection matters and represent the Malta Financial Services Authority in engagements with internal and external stakeholders.

Other Important Information

The MFSA is an Equal Opportunities Employer as certified by the NCPE (National Commission for the Protection of Equality) and is committed to a policy of equal opportunity in all aspects of employment and will take care to avoid any form of discrimination in its recruitment procedures. The MFSA reserves the right to withdraw this call at any time and not to select any of the Candidates.

It is the responsibility of applicants in possession of qualifications awarded by Universities and other similar institutions outside Malta to produce a recognition statement on comparability of qualifications issued by the Malta Qualifications Recognition Information Centre (MQRIC).

Applicants should do so preferably at application stage or otherwise at the preliminary interview should an applicant be selected for such interview. Details can be obtained by accessing the National Commission for Further and Higher Education website on www.ncfhe.org.mt under MQRIC heading.

The MFSA shall ensure that any processing of personal data is in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), the Data Protection Act (Chapter 586 of the Laws of Malta) and any other relevant European Union and national law. For further details, you may refer to the Data Privacy Notice on the MFSA webpage - https://www.mfsa.mt/privacy-notice/.

Candidates are to note that the submission of any false statement/s or omission, even if unintended, may lead to the cancellation of their application and may render the candidate’s appointment liable to termination.

Furthermore, please note that candidates may be asked to submit any documentation in support of the information provided, including but not limited to, proof of qualifications and Police Conduct Certificates.

Public Call Permit: 393/2026

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