Quality Assurance & Testing Officer

Company Description

IVALIFE is a Malta-based life insurance company offering a range of products designed for both individual and group customers. The company is jointly owned by four established financial services organizations: APS Bank p.l.c., Atlas Insurance PCC Limited, GasanMamo Insurance Ltd., and MaltaPost p.l.c. These shareholders founded IVALIFE to address a market need for an innovative, technology-driven approach to life insurance. IVALIFE is registered in Malta under company registration number C 94404 and is authorized and regulated by the Malta Financial Services Authority to conduct long-term insurance business. The company operates under the Insurance Business Act (Chapter 403 of the Laws of Malta), providing a stable and compliant environment for its team members.

About the Role

We are seeking a detail-oriented and analytical Quality Assurance & Testing Officer to support the testing and quality assurance activities associated with ongoing business and technology initiatives. This is an exciting opportunity for an individual looking to develop broad knowledge of life insurance operations while playing a key role in system improvements, change initiatives, and process enhancement projects.

Key Responsibilities

Testing and Quality Assurance

• Execute User Acceptance Testing (UAT) for system enhancements, defect fixes, new functionality, andchange requests.
• Prepare test scenarios, test scripts, and testing documentation.
• Validate system outputs against business requirements and expected outcomes.
• Record, track, and follow up on identified defects and testing issues.
• Work closely with business users, project teams, and external suppliers during testing cycles.
• Assist in regression testing activities following system releases.

Business Process Knowledge

• Develop a comprehensive understanding of the Company's products, services, systems, and operational processes.
• Support departments in validating changes impacting their respective processes.

Quality Control

• Assist in the development and implementation of quality control procedures.
• Conduct reviews of completed transactions to ensure adherence to internal procedures and servicestandards.

Reporting and Collaboration

• Support project managers and business stakeholders throughout project lifecycles.
• Collaborate with various departments to ensure business requirements are accurately reflected in systemchanges.
• Provide feedback on process and system design from an operational perspective.

Experience

• High attention to detail and a methodical approach to work.
• Ability to learn new systems and business processes efficiently.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience in testing, quality assurance, operations, insurance, financial services, or business administration.
• Understanding of life insurance products and policy administration processes will be considered an asset.

Qualifications

• Advanced Diploma, Higher Diploma (MQF Level 5) or Bachelor's Degree (MQF Level 6) in Business Administration, Information Technology, Financial Services, Insurance, Project Management, or a related field.
• Candidates holding A-Level qualifications (MQF Level 4) and relevant work experience may also be considered.