We are looking for a professional, approachable and confident Employee Relations Coordinator to join our team.

With a large and diverse outsourced workforce, this role will act as a key point of contact for employees, handling day-to-day concerns, workplace issues and operational queries while ensuring matters are properly assessed, documented and communicated to the relevant Operations team.

Key Responsibilities:

Act as a first point of contact for employees visiting or contacting the office with workplace concerns or queries
Listen to, assess and document employee issues in a professional and impartial manner
Handle employee concerns and resolve matters directly where appropriate
Investigate situations by gathering the relevant facts before reaching conclusions or escalating matters
Handle and follow up on client complaints or feedback relating to employees
Coordinate with the Operations team on matters requiring operational action or intervention
Maintain clear records and provide accurate reports and updates on cases
Follow up on open cases to ensure matters are properly addressed and closed
Communicate professionally with employees from different nationalities, backgrounds and cultures
Handle difficult or sensitive conversations calmly and professionally
Identify recurring employee issues or trends and report them to management

What We’re Looking For:

Strong people and communication skills
Previous experience in employee relations, HR, customer care, operations or another people-facing role will be considered an asset
Ability to deal confidently and respectfully with individuals from different cultures and backgrounds
Strong problem-solving and conflict-resolution skills
Able to remain impartial and assess situations based on facts
Patient, approachable and a good listener, while still being firm when required
Excellent attention to detail and follow-up
Able to multitask and manage several employee cases simultaneously
Fluent in written and spoken English
Proficient in Microsoft Office, including Excel, Outlook and Word
Able to handle information with appropriate confidentiality and discretion

This role is ideal for someone who is people-oriented but also solution-driven -someone who can listen, understand the situation, establish the facts and ensure the right action is taken.

Employee Relations Coordinator

Job Description