Company Description Sirap Ltd, founded in 1981, is a leading supplier and partner of specialized ICT equipment in San Gwann. As local partners and distributors for major brands, we offer a range of products and services, including technical and customer support, disaster recovery, business continuity and cloud-based software management. With our reputation for providing customized customer service solutions, we are trusted by many high-profile clients who outsource their ICT function to us. Our prompt, friendly and professional after sales support has been the hallmark of our success. Role Description As a Technical Solutions Engineer at Sirap Ltd, you'll spend most of your time with your hands on the kit — deploying, configuring and supporting the infrastructure our clients depend on. The rest of the time you'll be in front of those clients, working out what they actually need, designing the solution, and seeing it through to quote and delivery. Roughly 70% engineering, 30% pre-sales. It's a role for someone who wants to stay technical but doesn't want to sit behind a ticket queue all day. Whilst qualifications and industry certifications are considered an asset, at Sirap we hire based on character and culture fit. IT is a rapidly evolving world and we focus on providing training and continuous learning for the whole team. We are looking for both experienced individuals and people looking to learn and grow in this field. What you'll actually be doing

Deploying, administering and troubleshooting Windows Server, Active Directory and on-premise infrastructure
Building and managing cloud environments — Azure and Microsoft 365 among others
Designing, implementing and monitoring data backup, storage and business continuity solutions using Data
Core and Synology
Handling information security and backup for our clients using Acronis — from initial setup through to testing that a restore actually restores
Writing scripts to make the repetitive things go away — Power
Shell, Python or Bash, whichever fits the job
Building small internal tools, and configuring and extending vendor software so it fits how our clients actually work
Translating a client's requirements into a solution design, then preparing the quote and seeing the order through to fulfilment

You'll fit in if you

would rather automate a task than do it twicecan take a messy customer requirement and turn it into a cost-effective solution — and then explain that solution to someone non-technical without making them feel stupidhave a pleasant personality and a strong customer-centric approachare happy when all things are aligned and organisedare innovative and capable of working on your own initiativeintegrate well into a team of highly enthusiastic individualsenjoy learning and improving your skills — Sirap provides both internal and external training opportunitiesget excited when AMD or Intel release a new CPU, and understand computer architecture and the Microsoft stackknow how to "turn it off and on again", and when that fails, know how to roll up your sleeves and diagnose what’s actually wrongactually understand the terms SSD, Active Directory, TCP/IP, DNS, DHCP, SMTP, RAID and LOLcan read someone else's script without immediately wanting to rewrite it from scratchenjoy coffee (not tea)

It would be absolutely amazing (but not mandatory) if you have

BTEC Higher National, Microsoft certifications, A+ Technician Diploma, or equivalent vendor and cloud certifications1–2 years of relevant experience in a systems administration, infrastructure or technical support role
Hands-on experience with Acronis, Data
Core, Synology or similar backup and storage platforms
Exposure to AI-assisted automation, solution design or coding
Basic knowledge of power quality systems and UPSs
An interest in Industrial Automation, Labeling and Lasers (even the Star Wars kind)

What we offer

Genuine variety — no two weeks look the same
Internal and external training, and the certifications to go with it
A small, enthusiastic team where your work is visible and room to grow in it
A 40+ year old company with high-profile clients who trust us with their entire ICT function

Technical Solutions Engineer

Job Description