Trade Services Manager

Overseeing and coordinating trade service operations, managing daily activities, supervising staff and ensuring efficient service delivery, customer satisfaction and compliance with company standards.

In this role you will:

• Manage the Core Trade desk and provide cover for Guarantees, ensuring consistent service delivery within agreed SLAs.
• Input, review and approve documentary credits, collections and guarantees, acting as the escalation point for complex transactions.
• Support complex guarantee and bespoke wording reviews, including international and counter-guarantees, in line with URDG 758.
• Oversee trade-related SWIFT messaging, RMA key arrangements and correspondent banking matters, including confirmations, reimbursements and nostro arrangements.
• Ensure all transactions meet sanctions, financial crime, credit risk and internal control requirements.
• Coach and develop the team, promote cross-skilling across both desks, and improve procedures, processes and controls.

You should apply if you have:

• Proven experience in both trade finance operations and bank guarantees, including hands-on document checking, transaction input and approval.
• Strong working knowledge of international trade finance rules UCP 600, ISBP, URC 522 and URDG 758.
• Experience reviewing and negotiating international guarantee wording with correspondent banks and beneficiaries.
• Practical knowledge of SWIFT trade messaging, RMA keys and correspondent banking arrangements.
• A keen eye for detail, sound judgement and the ability to work on your own initiative.
• Experience supervising or mentoring a team.
• A recognised trade finance qualification (CDCS, CSDG or similar) is an advantage.