Do you enjoy assisting customers and solving problems? Our Credit Control team is looking for a Credit & Customer Experience Officer to support customers with their accounts and payments. Making sure every interaction every interaction is a positive one while keeping accounts in good order.

What you’ll be doing

Being the first point of contact for customers calling about their accounts
Helping customers understand their balances and resolving billing and payment queries
Agreeing workable payment solutions with customers and arranging the return of equipment where needed
Working with other departments to resolve customer issues end to end
Reviewing sales made by other departments to make sure they meet credit requirements
Keeping customer records accurate and up to date
Supporting the team’s back-office processes and controls

Job requirements

Excellent spoken and written communication skills in Maltese and English
A customer-first attitude, with patience and empathy in difficult conversations
Strong problem-solving skills and the confidence to find solutions that work for both the customer and the business
Good working knowledge of Microsoft Office, particularly Excel and Word
Good organisational skills and attention to detail
The ability to work independently and as part of a team, and to manage deadlines
‘O’ Level standard of education
Experience in customer service, a contact centre or an accounts role is an advantage but not essential

What we offer

A hybrid working arrangement that combines working from home with time in the office
Full training to help you settle into the role, so you don’t need credit control experience to apply
Private health insurance
Free basement parking
Melita benefits (Mobile plan, Wi-Fi and TV)

About Us
Melita Ltd:
At Melita, we help people stay connected with the most technologically advanced telecommunication services around. We started back in 1992, and today we set the standard for digital technologies in Malta, providing services to more than 75% of Maltese households and an ever-growing number of businesses. As our name suggests, we’re rooted in Malta, but with international shareholders and operations in Italy and Germany, we have an outlook that goes beyond Maltese shores, an outlook that’s reflected in our culture and our team.

Credit & Customer Experience Officer

Job Description