Join our esteemed client in the automotive industry as a Warranty Administrator! If you're a proactive and detail-oriented professional looking for a dynamic and rewarding role, this opportunity is for you!

The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties.

Tasks:

Process warranty paperwork and ensure documentation is up to date as required by the manufacturer
Insert correct warranty data in manufacturer systems, making sure every hour and material cost is claimed and recovered
Ensure that all warranty exchanged parts are adequately stored in line with manufacturers policy
Review warranty claims, correct any errors, and liaise with manufacturer when in doubt
Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer
Ensure correct renditions of warranty claims with franchise and applicable reporting on defective parts
Maintain good working relationships with the aftersales and parts departments
Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames
To be present and provide documentation to auditors during manufacturer audits.
Keep abreast with all warranty updates, factory recalls and any other manufacturer announcements
Reconcile all warranty receivables and work with accounts to obtain payments
Liaise with the Assistant Manager to ensure the technical implementation of recall campaigns
Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims
Ensure adequate liaison with the body/paint shop where this is involved in warranty work and recall campaigns
Maintain all service and customer records as required by the warrantor
Attend any required training, (locally and abroad) organised by the company
Carry out any additional duties assigned by the Aftersales Manager
Adhere strictly to health and safety regulations and company policies together with franchise standard requirements

Skills:

Active Listening
Reading Comprehension
Speaking
Qualifications and Experience:
Olevel standard of education
ECDL and good working knowledge of web-based applications
Previous experience in warranty claims will be considered an asset

Benefits:

Health Insurance
Loyalty Card
Specialized Training Locally or Abroad

If you're eager to grow in a dynamic industry and contribute your skills to a thriving team, wed love to hear from you! Apply today and take the first step toward an exciting new opportunity.

About Us
Outreach Recruitment is a startup recruitment agency made up from a combination of expertise in various industries that have come together to support the local market in finding PEOPLE to join their teams. Our aim is to connect quality PEOPLE to businesses in order to support the growth for both.

Warranty Administrator

Job Description