Our client is looking for energetic and customer-focused individuals to join their Assistance Operations team. This is a dynamic role where you will coordinate assistance services and support customers during situations that require quick and effective solutions.

Full training will be provided, making this an excellent opportunity for candidates with experience in customer service, hospitality, retail, operations, or contact centre environments.

Key Responsibilities

Handle incoming requests for assistance through telephone and digital channels.
Coordinate contractors and service providers to ensure timely assistance.
Keep customers informed and supported throughout the assistance process.
Respond quickly and effectively to changing priorities.
Accurately record cases and customer interactions in company systems.
Work closely with colleagues and external service providers to deliver excellent customer service.
Carry out other operational and customer service duties as required.

Requirements

Willingness to work on a 24/7 shift basis, including weekends and night shifts.
Fluent spoken and written English.
Spoken Maltese is considered an advantage but is not essential.
Confident using technology and Microsoft applications, with the ability to learn new systems quickly.
Excellent communication, empathy, and problem-solving skills.
Ability to multitask and remain calm under pressure.
Positive attitude, strong work ethic, and customer-focused approach.
Previous experience in customer service, hospitality, retail, operations, or a contact centre is considered an advantage.

What Our Client Offers

Paid breaks and comfort breaks.
Shift allowance.
Entry performance bonus.
Towing and Home Assistance benefits.
Discounted insurance products.
Comprehensive onboarding and training programme.
Birthday Leave.
Off-Peak Leave.
Supportive and collaborative working environment.
Two days per week remote working after three months.
Full performance bonus upon completion of probation.
Health insurance upon completion of probation.
Variable salary after one year.
Career development opportunities within the wider international group.

Ready to Join the Team?

If you are calm under pressure, enjoy helping people, and are looking for a dynamic role with training and career development opportunities, apply today!

About Us
Outreach Recruitment is a startup recruitment agency made up from a combination of expertise in various industries that have come together to support the local market in finding PEOPLE to join their teams. Our aim is to connect quality PEOPLE to businesses in order to support the growth for both.

Assistance Operations Coordinator

Job Description