Our client, a well-established company within Malta's automotive industry, is seeking a friendly, professional, and customer-focused Aftersales Receptionist to join its team.

The successful candidate will be the first point of contact for customers, ensuring a welcoming and professional experience while providing administrative support to the sales and aftersales teams.

This position is ideal for someone with excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service.

Key Responsibilities

Welcome and assist customers visiting the showroom and reception area, ensuring an excellent customer experience.
Maintain a clean, organised, and professional reception and showroom environment.
Answer incoming calls courteously and direct enquiries to the appropriate departments.
Manage incoming emails and respond within established company and franchise standards.
Provide prospective customers with general information about vehicle models, pricing, and available services.
Maintain marketing surveys, test drive records, and customer follow-up documentation.
Assist with checking contracts, preparing reports, and organising documentation for the sales team.
Update stock information and assist with promoting and selling vehicle accessories and branded merchandise.
Ensure brochures, promotional materials, and stationery are available and maintained according to franchise standards.
Report maintenance issues and follow up with the relevant departments when necessary.
Perform general administrative and clerical duties to support daily operations.
Ensure compliance with company policies, health and safety regulations, and franchise standards.

Requirements

Fluency in both Maltese and English is essential.
Minimum O-Level standard of education.
Good computer literacy and proficiency in basic office applications.
Previous experience in a receptionist, customer service, or similar role is considered an advantage.
Excellent communication and interpersonal skills.
Strong customer service orientation and active listening skills.
Professional appearance and a welcoming attitude.
Good organisational skills and attention to detail.
Ability to multitask and work efficiently in a busy environment.
Strong teamwork skills and willingness to support colleagues.
Positive, proactive, and professional approach to daily responsibilities.

What Our Client Offers

Full-time employment within an established automotive organisation.
Health insurance.
Employee loyalty card.
Professional and supportive working environment.
Opportunity to gain experience and develop professionally within the automotive industry.

Are you a friendly and customer-focused professional looking for an opportunity in the automotive industry? Apply today and take the next step in your career!

Aftersales Receptionist

Job Description