Description: As a Online Content Moderator, you will be responsible for reviewing and moderating all user-generated content to ensure legal compliance and safety of content for users of our client’s platform.

Your Responsibilities

Understand and remain knowledgeable of client policies and guidelines.
Visually navigate and review images, accounts, and text-based content.
Evaluate and make decisions in accordance with defined policies and guidelines
Report and provide feedback on trends, common end-user mistakes and questions to manager, in a timely manner.
Escalate violations of client policies and instances of fraud using internal tools and processes.
Identify improvement opportunities in workflow, automation, and suggestion solutions to relevant teams.
Interface effectively with other internal and client teams.
Balance priorities of workflow in line with stakeholder expectations.
Participate in training to conduct correct and accurate moderation policies.
Support different workflows, clients, and markets as and when required.

Requirements

Fluent in Spanish and have good knowledge of English.
Flexible and able to make quick decisions in a dynamic environment.
Maintain a high level of quality in each case that is reviewed.
Achieve hourly productivity/efficiency targets as part of daily workflow
Conscientious and reliable – commitment is one of our core values!
Eagle-eyed with great attention to details.
Caring about people – you will be working with securing the online safety our customers and their users.
Ideally interested in marketplaces, shared economy and new technology.

Offer:

An opportunity to make a positive impact on the digital world, by making the internet a safer place.
A stimulating and rewarding job in a fast-moving, innovative and international tech-company.
Career opportunities within a management or expert field.
Ability to work from home in Malta and the office in Qormi.
Additional vacation days.
Team performance bonus and working from home allowance.
Corporate discounts for gym memberships, shops and taxi's.
Private Health Insurance, eye care tests, health and well-being professional support.
Refer a friend bonus scheme.
Comprehensive training and constant feedback.
Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.

Spanish Online Content Moderator Fulltime/Hybrid in Malta

Job Description