Job Description

Company Introduction Our client is a leading company in the hospitality and catering industry.

Job Responsibilities and Duties

Oversee the day-to-day operations and performance, ensuring consistently high standards of service and guest experience;
Lead, support, and coordinate spa teams, including managing staff schedules, rotations, and daily operational requirements;
Drive spa revenue and identify opportunities to improve sales, profitability, and overall commercial performance;
Develop pricing strategies, promotional initiatives, packages, and service offerings to support revenue growth;
Work closely with the Marketing team to plan and coordinate spa promotions, campaigns, and seasonal initiatives;
Monitor key performance indicators, revenue results, guest feedback, and operational performance, implementing improvements where required;
Support, motivate, and develop team members while promoting a positive and professional working environment;
Ensure consistent service and operational standards;
Monitor costs and support budgeting and financial planning for spa operations;
Maintain relationships with suppliers and external partners, ensuring appropriate service levels and cost efficiency;
Ensure spa procedures are followed and operations comply with applicable health, safety, and hygiene standards;
Remain actively involved in daily spa operations and provide hands-on support to the team when required;
Keep up to date with spa and wellness trends, competitor activity, and opportunities to introduce new services or improve the customer offering;
Report on spa performance, operational matters, and commercial results to senior management.

Experience

Minimum 5 years of experience within spa management, ideally including at least 2 years in a senior position;
Previous experience managing spa operations and leading teams within a hospitality, spa, wellness, or similar environment;
Proven ability to drive sales, revenue, and commercial performance within a spa environment;
Good understanding of pricing strategies, promotions, service development, budgeting, and cost control;
Experience managing staff schedules, operational requirements, and service standards;
Strong understanding of spa, wellness, and beauty operations;
Good financial and analytical skills, with the ability to monitor performance and identify areas for improvement;
Fluency in English is required, while additional languages will be considered an asset.

Personal Skills

Strong leadership and people-management skills;
Commercially minded with a strong focus on revenue growth and results;
Excellent communication and interpersonal skills;
Positive, approachable, and customer-focused personality;
Ability to motivate teams and build strong working relationships;
Strong organisational and problem-solving skills;
Hands-on and comfortable being involved in daily operations;
Ability to work effectively across multiple locations and manage changing priorities;
Passion for delivering a high standard of guest experience.

Spa Operations Lead

Job Description