The Role

We are looking for a proactive and customer-focused Client Services Associate to join our Health Insurance team. In this role, you will support clients, members, healthcare providers, and intermediaries by ensuring the efficient administration of health insurance policies while delivering an exceptional customer experience.

This opportunity is ideal for someone who enjoys working in a fast-paced environment, building strong relationships, and providing solutions that add value to clients and stakeholders.

Job Responsibilities

We’re looking for someone who is enthusiastic and ready to make a positive impact. The ideal candidate will have:

Act as a key point of contact for clients, members, healthcare providers, and intermediaries via telephone, email, and live chat.
Handle enquiries relating to health insurance benefits, policy coverage, administration, and renewals.
Process new business applications, policy amendments, member additions and removals, and renewals accurately and within agreed service standards.
Prepare quotations, renewal documentation, policy schedules, and related correspondence.
Follow up on outstanding requirements and ensure the timely completion of client requests.
Build and maintain strong working relationships with clients and intermediaries.
Liaise with internal departments and external stakeholders to resolve queries and deliver effective solutions.
Support the retention and growth of the health insurance portfolio through the delivery of high service standards.
Maintain accurate records and ensure compliance with internal procedures and regulatory requirements.
Contribute to process improvements and initiatives aimed at enhancing the overall client experience.

Requirements

Previous experience in client servicing, administration, insurance, or a related role would be considered an asset.
Excellent verbal and written communication skills.
Strong organisational and time-management abilities with the capacity to manage multiple priorities.
High level of accuracy and attention to detail.
Good working knowledge of Microsoft Office applications.
Ability to work independently while also contributing effectively within a team environment.
A customer-centric mindset with a proactive approach to problem-solving.

About Us

#TeamAtlas reflects our commitment to crafting the right environment that empowers employees to provide the best possible services and products to our clients by continually investing in their wellbeing.

We offer reduced summer hours, sponsorships for professional qualifications and training, health insurance, staff discounts, and hybrid work amongst others.

#TeamAtlas is an equal opportunity employer committed to excellence, development and empowerment.

Please read our Recruitment Privacy Policy, found before applying.

Application deadline: 31st October 2026

Client Services Associate

Job Description