Join Our Team as a Customer Operations Associate at Atlas Insurance!

Are you an experienced contact centre professional fluent in both English and Maltese? Do you take pride in delivering efficient, high-quality support and communication? Atlas Insurance is looking for a Customer Operations Associate to join our Customer Experience team to support several initiatives.

This role is ideal for someone with a solid background in structured service environments who thrives on process, accuracy, and clear communication.

Key Responsibilities

Use our case management system to handle, document, and close customer cases efficiently and on time.
Maintain clear, concise records of actions, communications, and resolutions.
Collaborate with teams in insurance and claims to support smooth customer onboarding and training.
Track key operational metrics related to onboarding and data quality.
Follow structured procedures to ensure consistent and excellent customer service.
Respond to user and customer inquiries via phone and email, always providing timely updates.
Perform general administrative and support tasks to help the team deliver on its targets.

What We’re Looking For

At least 1 year of experience in a contact centre or similar customer-facing support role.
Excellent spoken and written communication skills in both English and Maltese.
Confident in handling customer communications via phone and email in a professional, service-driven manner.
Skilled in using case or ticketing systems to manage and resolve requests.
Familiarity with business software tools like Outlook, Excel, and virtual phone systems.
Meticulous attention to detail with a structured, process-oriented approach to tasks.
Collaborative attitude with a willingness to support others across operational teams.

Applications not meeting the above criteria - especially language and experience requirements - will not be considered.

About Us

TeamAtlas reflects our commitment to crafting the right environment that empowers employees to provide the best possible services and products to our clients by continually investing in their well-being.

We offer reduced summer hours, sponsorships for professional qualifications and training, health insurance, staff discounts, and hybrid work, amongst others.

TeamAtlas is an equal opportunity employer committed to excellence, development and empowerment.

Ready to make an impact? Apply now and be part of our success story!

Please read our Recruitment Privacy Policy, found here, before applying.

Operations & Underwriting Associate

Job Description