As a Senior Executive – Retail & F&B, you will support the commercial success of Malta International Airport's retail and food & beverage portfolio by managing relationships with tenants and concessionaires, overseeing commercial agreements, and driving initiatives that enhance operational performance, revenue, and the passenger experience.

Key Responsibilities

Tenant and Concessionaire Relations

Build and maintain strong, collaborative relationships with tenants and concessionaires to understand their needs, support their business goals, and ensure a positive airport experience for passengers.
Act as the primary point of contact for retail and property agreements, ensuring smooth communication and timely issue resolution.

Operational Support & Tenant Engagement

Develop a strong understanding of each tenant’s day-to-day operational requirements and proactively support them in overcoming operational challenges.
Conduct regular engagement meetings and site visits to identify opportunities for improvement and ensure smooth operations within the airport environment.
Act as a liaison between concessionaires and internal airport departments to facilitate effective communication and timely resolution of operational matters.
Work collaboratively with internal stakeholders to balance tenant requests with operational, commercial, and regulatory requirements.
Support tenants during new store openings, refurbishments, relocations, and other operational initiatives to ensure seamless implementation.
Identify opportunities to improve operational efficiency, enhance the passenger experience, and strengthen overall commercial performance.

Contract Management

Draft, negotiate, and manage contracts with tenants and concessionaires, ensuring terms are compliant and aligned with commercial objectives.
Conduct regular reviews of agreements to identify opportunities for improvement and address issues proactively.
Assist in the preparation of Expressions of Interest (EOIs), Requests for Quotations (RFQs), tender documentation, and concession agreements for new commercial opportunities.

Revenue Maximisation

Contribute to the development and implementation of strategies to maximise rentable space and optimise concession fees.
Identify opportunities for new retail concepts or services that enhance passenger needs and increase revenue streams.

Performance Monitoring

Oversee the performance of retail outlets and commercial spaces to ensure alignment with business objectives and overall airport profitability.
Conduct regular evaluations of sales, passenger satisfaction, and other key performance indicators to support data-driven decisions.
Carry out targeted site visits to assess outlet condition, service quality, stock levels, and customer experience.
Analyse commercial KPIs including sales productivity, spend per passenger, conversion rates, and category performance.
Prepare regular commercial reports and presentations for management decision-making.

Market Analysis and Passenger Profiling

Analyse passenger demographics and behaviour to identify trends influencing commercial offerings.
Work closely with the marketing team and concessionaires to ensure campaigns and initiatives align with passenger profiles and enhance both experience and financial performance.

Requirements

A bachelor’s degree in Business Management, Commerce, Marketing, Hospitality Management, Real Estate, or a related field is considered an asset.
A minimum of 3–5 years’ experience in retail, commercial property, account management, hospitality, or a similar commercial environment.
Strong commercial awareness with the ability to identify opportunities to enhance revenue and improve business performance.
Excellent relationship management, negotiation, and communication skills, with the ability to build effective partnerships with internal and external stakeholders.
Experience in contract administration, or commercial agreements will be considered an asset.
Strong analytical skills with the ability to interpret sales data, KPIs, and market trends to support decision-making.
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
A proactive, customer-focused approach with strong problem-solving and decision-making abilities.
Excellent command of written and spoken English and Maltese is required.

Benefits

Training and opportunities for personal development
Recognition and rewards for hard work
Communication Allowance
Medical insurance
Free fresh fruit
Employee discounts at retail and food & beverage outlets at the airport and Skyparks
Free regular health checks and medical tests
Unlimited access to SkySpirit gym
Staff parking facilities

About Us

In 1958, Malta International Airport was inaugurated in Luqa. There were two floors, a single restaurant, a viewing balcony and we handled approximately 50,000 passengers in one year.

We remain determined to expand our route network, improve our retail and dining service offering and continue to build on the capabilities of our team, as we work towards achieving our vision of offering the best airport experience in Europe.

Our employees are the foundations on which our successes are built, and we’re always looking to add promising people to our team – that’s where you come in! Have you got what it takes to join our high-flying team?

Why work with us?

Choose a career you love in a place that supports you

As the only airport serving the Maltese Islands, Malta International Airport is truly a unique workplace where your career can take off. Over 400 team members coming from diverse backgrounds, ranging from tourism and business administration to engineering and security, strive to ensure that each guest visiting or travelling through our airport enjoys the best possible experience.

Senior Executive - Retail and F&B

Job Description