Finnish Customer Support Team Leader

Location: Malta

Salary: €30,000-€35,000, depending on experience

An established iGaming business is looking for a Finnish-speaking Customer Support Team Leader to help develop its customer support operations as it expands into new markets.

This is a hands-on leadership opportunity for someone looking to take the next step in their career, with the chance to help build a team, improve processes, and contribute to the development of a growing market.

Key Responsibilities

Work closely with Customer Support management to develop and oversee the Finnish-speaking support team.
Help establish and improve processes, ensuring the team is equipped to support the requirements of a regulated market.
Monitor team performance, service quality, and individual KPIs, providing regular feedback and coaching.
Support recruitment, onboarding, training, and the ongoing development of team members.
Manage team schedules and ensure appropriate coverage across shifts and operational requirements.
Encourage a positive team culture built around collaboration, accountability, and continuous improvement.
Work with other departments and team leaders to improve customer experience and support wider business objectives.
Remain hands-on with daily customer support when needed, leading by example and helping resolve operational challenges.

Requirements

At least 1.5 years of experience within the iGaming industry.
Fluent Finnish and English, both written and spoken.
Previous team leadership experience or strong potential to step into a leadership role.
A proactive, hands-on approach with the ability to take ownership and improve existing processes.
Strong communication, organisational, and problem-solving skills.
Comfortable working in a fast-paced environment and managing changing priorities.
Swedish or additional language skills would be an advantage.

Working Hours

The role operates on a rotating shift schedule:

09:00-18:00
12:00-21:00
15:00-00:00

Remote Work: Remote working may be considered for strong candidates, subject to management approval.

This is an excellent opportunity for a motivated Finnish-speaking iGaming professional looking to develop their leadership experience, take on greater responsibility, and play an active role in growing a customer support function.

Seniority Level

Not Applicable

Industry

Gambling Facilities and Casinos

Employment Type

Full-time

Skills

English
Continuous Improvement
Telecommuting
Customer Experience
Business Process Improvement
Recruiting
Training

Salary: €30,000-35,000 per year

Finnish Customer Support Team Leader

Job Description