Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.

We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.

Strategic Analysis & Reporting

Develop, maintain and optimise weekly, monthly, and quarterly operational reports that provide clear insights into performance trends and key metrics.
Run ad-hoc in-depth analyses across multiple data sources to identify trends, issues, and opportunities.
Translate operational data into actionable insights to support decision-making within the operations teams.
Support strategic initiatives by providing analytical input and performance tracking.

Operational Performance & Process Analysis

Develop a deep understanding of operational business processes in order to identify areas for improvement and efficiency gains.
Identify opportunities to streamline processes and improve operational effectiveness using data-driven insights.

Contact Centre Analytics & Incentive Models

Work closely with the contact centre teams to develop, maintain, and optimise commission and incentive models.
Provide analytical support for workforce planning and identify opportunities to improve efficiency and performance.

A little about who you are

Relevant Degree (BSc, BCom, B Bus Sci, B Eng, or similar quantitative field)
3+ years of experience in an analytical or business analysis role
Advanced MS Excel skills
Strong SQL query writing
Exposure to Python, automation, or AI-related tools will be beneficial
Self-motivated, curious, and passionate about data and continuous improvement

Operations Analyst

Job Description