Social Support Officer

Role Overview

The Social Support Officer (SSO) within the Services team is responsible for providing essential support, focusing specifically on providing a care service aimed at fostering independent living. This position involves working closely with service users in various aspects of their daily life, engaging within the residential services, tailoring support to meet their unique needs and empowering them on their journey towards independent living. The SSO is responsible for providing hands-on assistance, ensuring the wellbeing of service users, and fostering a supportive environment within the assigned services.

Role Purpose

Provide direct residential support services, assisting residents with daily living activities while contributing to a positive, therapeutic living environment.

Key Responsibilities

• Assist residents with daily living activities and personal care
• Support meal preparation and household management
• Help with medication reminders and health appointments
• Provide emotional support and crisis assistance
• Assist with recreational and therapeutic activities
• Help maintain facility cleanliness and organisation
• Support residents in developing independent living skills
• Assist with documentation and record-keeping
• Participate in resident meetings and planning sessions
• Support emergency response and safety protocols

Requirements

• Experience in residential care or social support
• Compassionate and patient approach to care
• Physical ability to assist with daily living activities
• Understanding of residential care principles
• Basic crisis intervention and de-escalation skills
• Reliable and consistent in service delivery
• Ability to work as part of a Residential Care team
• Background check and police clearance required

Skills Developed:

• Residential care and support techniques
• Daily living assistance and life skills training
• Crisis support and de-escalation
• Therapeutic relationship building