We are looking for an experienced Spa Supervisor to lead our spa team and ensure the highest standards of guest experience, service quality, and operational excellence.

The ideal candidate is a hands-on leader with a passion for wellness, excellent people management skills, and the ability to motivate a team while maintaining exceptional customer service standards.

Key Responsibilities

Supervise the daily operations of the spa and ensure smooth service delivery.
Lead, coach, and support therapists and reception staff.
Monitor staff performance and maintain high service standards.
Ensure all treatments are delivered according to company protocols.
Handle guest feedback and resolve complaints professionally.
Assist with staff scheduling and daily operational planning.
Train and onboard new team members.
Ensure compliance with hygiene, health, and safety standards.
Monitor stock levels and coordinate inventory replenishment.
Support the achievement of sales targets by promoting spa treatments, memberships, and retail products.
Work closely with management to improve guest satisfaction and operational efficiency.
Prepare operational reports and communicate team performance.

Requirements

Minimum 2 years of experience in a spa, wellness, or hospitality environment.
Previous supervisory or team leadership experience is highly preferred.
Strong leadership and interpersonal skills.
Excellent customer service and communication skills.
Ability to motivate and develop a high-performing team.
Good organizational and problem-solving abilities.
Experience with spa booking/POS systems is an advantage.
Fluent in English; additional languages are considered an asset.
Flexible to work weekends, evenings, and public holidays.

What We Offer

Competitive salary.
Performance-based incentives.
Career growth opportunities.
Ongoing professional training.
Supportive and professional working environment.
Employee discounts on spa treatments and products.

Spa Supervisor

Job Description