Our esteemed client, a prominent insurance provider based in Malta, is seeking a dedicated and skilled L2 Platform Support Engineer to join their innovative IT team. The Level 2 Platform Ops Engineer is responsible for the operational support, analysis and technical administration of core insurance platforms supporting Life and Non-Life business. The role focuses on incident resolution, root cause analysis, system stability and continuous service improvement across complex policy administration platforms and peripheral systems.

DUTIES AND RESPONSIBILITIES

Application & Platform Support

Provide Level 2 support for core policy administration platforms and associated peripheral systems supporting Life and Non-Life insurance.

Investigate, diagnose and resolve application and system incidents.

Act as escalation point from Level 1 support for complex issues.

Monitor system health, batch jobs and integrations, including application servers (JBoss, IIS, Tomcat) and message-driven/event-based interfaces.

Support operational troubleshooting across message queues and event streaming platforms (RabbitMQ, Kafka) and event-driven integrations to ensure reliable processing.

Root Cause Analysis & Problem Management

Perform detailed root cause analysis on recurring or high-impact incidents.

Identify systemic issues and propose preventative actions.

Produce clear technical documentation and incident reports.

Systems Analysis & Architecture

Understand systems architecture including core platforms, peripherals and interfaces.

Analyse end-to-end insurance processes.

Support impact analysis for changes and fixes.

Database & Technical Support

Use PL/SQL for data analysis and troubleshooting; working knowledge of T-SQL.

Support Oracle database performance and batch validation; exposure to SQL Server performance troubleshooting is beneficial.

Collaborate with infrastructure and Oracle / SQL Server DBA teams.

Change & Continuous Improvement

Support deployments and post-release monitoring.

Work with delivery teams on cloud-native and DevOps-aligned practices (Azure DevOps CI/CD pipelines / GitLab / AWS CodePipeline / CodeBuild / CodeDeploy, and container platforms: AKS and EKS), including environment readiness and release validation.

Support automation and operability improvements (monitoring, alerting, and runbooks) and partner with the QA Automation team to diagnose test failures and improve test environment stability.

Participate in continuous improvement initiatives.

CANDIDATE PROFILE

Strong PL/SQL knowledge; working knowledge of T-SQL and Microsoft SQL Server.

Good understanding of enterprise systems architecture.

Experience supporting multiple RDBMS platforms (primarily Oracle, with some SQL Server exposure) in a production environment.

Exposure to application servers (JBoss, IIS, Tomcat), message queues (RabbitMQ, Kafka) and event-based architectures, with cloud-native and DevOps overlap (AKS / EKS, Azure DevOps / GitLab, AWS CodePipeline / CodeBuild / CodeDeploy, CI/CD, automation) and effective collaboration with QA Automation.

Strong analytical and troubleshooting skills.

Experience with Life and/or Non-Life insurance platforms will be considered an asset.

3–5 years experience in application support, systems analysis or system administration.

Insurance or financial services experience preferred.

Degree in Information Technology, Computer Science or equivalent experience.

Detail-oriented and resilient.

Strong ownership and accountability.

Proactive with a continuous improvement mindset.

Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.

To apply for this position, please email your CV to Michelle Cooper, quoting the above job reference or call +356 27780664 for further information.

L2 Platform Support Engineer

Job Description