On behalf of our client, an International Insurance Firm based in Malta, GRS Recruitment is looking for energetic, customer-focused Assistance Operations Coordinator. This is more than a contact centre role. Training will be provided to help people with real emergencies while working in a dynamic, technology-driven environment where no two days are the same. If you feel you have the necessary skills, please apply today for this Malta based role.

MAIN DUTIES AND RESPONSIBILITIES

Handle incoming requests for assistance services via phone and digital channels
Coordinate contractors and service providers to ensure timely assistance delivery
Keep customers informed and supported throughout their assistance journey
Respond quickly and effectively to changing priorities in a fast-paced environment
Accurately document cases and customer interactions in company systems
Collaborate with colleagues to deliver an outstanding customer experience
Other operations and customer service duties as may be assigned

CANDIDATE PROFILE

Willingness to work on a shift basis, including weekends and night shifts
Fluent spoken and written English
Spoken Maltese is considered an asset but not essential
Confident using technology and Microsoft applications, with the ability to learn new systems quickly
Excellent empathy, communication and problem-solving skills
Ability to multitask and remain calm under pressure
Positive attitude, strong work ethic and customer-first mindset
Experience in customer service, hospitality, retail, operations or a contact-centre environment is considered an asset

SALARY AND BENEFITS

€18,000 - €19,000 Gross Per Annum
Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability
Paid breaks and comfort breaks
Shift allowance
Entry performance bonus
Towing and Home Assistance benefit
Discounted insurance products
Comprehensive onboarding and training programme
Birthday Leave
Off-Peak Leave
Fun, supportive and collaborative team environment
2 days per week remote working (after 3 months)
Full performance bonus (after completion of probation)
Health insurance (after completion of probation)

Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.

To apply for this position, please email your CV to Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call +356 99998272.

Salary: €18,000-19,000 per year

Assistance Operations Coordinator (24/7 Shift Basis)

Job Description