Head of Distribution (Insurance - Local Experience)

Our client is seeking to recruit for a Head of Distribution to join the team. The person will be responsible to drive profitable growth across all distribution channels.

Duties include:

• Develop and implement strategies for maximising revenue for all client segments, by developing tailored approaches for different client segments
• Identify, develop and manage strategic partnership opportunities to support sustainable premium growth and diversification of distribution channels.
• Develop and implement digital distribution strategies to expand, reach and improve efficiency in line with market trends.
• Ensure we are maximising possibilities for selling our products via all distribution channels.
• Identify product opportunities and threats in the market and create strategies to help the company overcome them.
• Supports partners with ongoing review and consultation on distribution and underwriting performance initiatives.
• He/she maintains a high profile with key senior executives of clients
• Establishes and maintains a positive profile in the industry and with key executive counterparts in client, agent and broker organisations.
• Works closely with the COs and managers to drive innovation, collaboration, and data-driven decision making
• Work with the managers of distribution channels to prepare sales forecasts for short & long term planning, oversee sales forecasts by customer groups.
• Management of all staff operating the distribution channels, including KPI monitoring of same
• Liaise with the Marketing team to coordinate the marketing activities related to the specific insurance products within the various distribution channels
• Inform all distribution channels about their newly developed insurance products and train them on how to upsell, cross-sell and originate new clients.
• Mentors and trains all insurance staff for sales development. Cultivate and mentor a team of highly driven professionals with entrepreneurial mindsets and are in sync with the organization’s growth targets.
• Operationally, coordinating with all stakeholders in Finance, HR, CX, Quality Assurance, Strategy, Product Development, IT, Marketing and Administration for the execution of related tasks relevant to distribution channels
• Ensure the implementation of the relevant QA and CX standards in place for distribution channels.
• Recommend enhancements to optimize customer experience
• Support company objectives by providing ongoing analysis and results monitoring aligned with company strategic plan
• Analyse and review financial results, product profitability, business mix and competitive information and forecast performance.
• Participates on committees as a subject matter expert for distribution channels.
• Participate sin quarterly Board meetings to report on revenue, profitability, planning and business development results
• Consults with leaders and internal partners about analysis, ideas, innovation and business performance.
• Support in the design of processes to simplify insurance acquisition for small businesses and individuals.
• Ensure that market conduct regulations, applicable areas of risk management and compliance are adhered to in all channels.

Requirements

• 10–20+ years’ experience in insurance distribution, sales leadership and/or commercial strategy.
• Exposure to both traditional and digital distribution models.
• Strong understanding of underwriting principles, product design and insurance economics will be considered an asset.
• Proven ability to manage significant revenue targets and multi-channel distribution strategies.
• Strong commercial acumen and understanding of insurance economics, including loss ratios, combined ratios, commission structures and channel profitability.
• Ability to lead multi-channel distribution strategies, develop high-performing teams and drive operational excellence through scalable processes, governance and compliance.
• Local experience is required