Our client is looking for a Part-Time Guest Support Coordinator to become the friendly face behind every great guest experience. This is a flexible, predominantly remote role where you'll support guests throughout their stay, helping to ensure everything runs smoothly from check-in to check-out.

While the role can be carried out remotely most of the time, there may occasionally be situations where you'll need to visit one of the properties to assist with guest or operational matters.

If you enjoy solving problems, making people's day a little easier, and thrive in a role where no two days are the same, this could be the perfect fit.

What You'll Be Doing:

Respond to guest enquiries mostly via WhatsApp, email and phone in a friendly and timely manner.

Provide guests with check-in information, apartment details and local recommendations where neede

Resolve guest queries and coordinate with the relevant teams to ensure issues are handled efficiently.

Liaise with housekeeping, maintenance and other suppliers when support is require

Keep accurate records of guest communications and follow up to ensure issues are fully resolved

Help deliver a seamless, five-star guest experience from arrival through to departure

Occasionally visit the properties when an on-site presence is required

The Ideal Profile:

Previous experience within hospitality, tourism, guest relations or customer service

Excellent communication skills, both written and verbal

Strong organisational skills with the ability to prioritise and multitask

Someone who enjoys working independently while remaining highly responsive.

A positive, proactive and customer-first mindset

A valid driving licence

Must be already based in Malta

What Our Client Offers:

A predominantly remote role offering genuine flexibility

The opportunity to work independently while still being part of a supportive team.

A varied role where every day brings something different.

A people-first business that values trust, ownership and work-life balance

About Us

Konnekt:

Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.

At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.

Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

Guest Relations Coordinator (Part Time/Casual hours)

Job Description