Our client, a prominent IT company, is looking to employ a System Support Analyst to ensure prompt issue resolution and enhance the overall customer support experience.

Client Support & Operations: Deliver support per SLAs, participate in daily team operations, and manage/escalate issues through to resolution according to standard ICT processes.
Solution Implementation & Maintenance: Configure, upgrade, and maintain client solutions using recommended productivity tools under senior guidance. Maintain clear documentation for all implemented solutions and change requests.
Requirements & Testing: Gather and translate client business needs into functional requirements. Execute test scenarios, validate usability standards, and assist with User Acceptance Testing (UAT) reporting.
Data & Training: Extract, manipulate, and present data across supported platforms. Prepare training materials and conduct user training sessions under senior supervision.
Commercial Support & Relationship Building: Maintain strong client relationships to encourage repeat business and identify sales leads. Assist the commercial team with bids and sales initiatives.

Requirements

To ideally have previous experience working on SQL as well as some experience supporting/operating and delivering customers’ solutions.
To have a good understanding of how to design and develop business processes and data models and database systems
To be client-focused and outgoing, enjoying the frequent interfacing with customers
An eagerness to provide knowledge transfer and training in order to ensure customers can effectively implement Business Process Management (BPM) solutions
Needs to be based in Malta

Education and Experience

To hold a Bachelor’s degree in computing or IT related subject.

Benefits

Hybrid working
Study Leave
Health Insurance

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System Support Analyst

Job Description